OwnerRez has partnered with Whimstay to provide a channel integration connection between the two systems. This allows OwnerRez users to handle their listings and bookings from Whimstay efficiently.
- What is synchronized?
- Whimstay idiosyncrasies
- Setup
- Whimstay Support
- Opt-out of Damage Protection
- Whimstay Webinar
- Delist
What is synchronized?
Our integration pushes listing content, rates, availability, bookings, and reviews to Whimstay. Whimstay will send you bookings with full charge details.
Whimstay idiosyncrasies
- Any Security Deposit requirements must be clearly stated in your property description.
- Whimstay does not honor cancellation policies configured by users in OwnerRez.
- Whimstay offers multiple flexible cancellation policies that you can select during your onboarding process. See Whimstay's cancellation policy options.
Setup
To get the integration process started:
In OwnerRez, go to Settings > Channel Management > Channel Integrations > Connect a Channel, then select Connect Whimstay.Make sure to configure the channel settings and save.
Once you save, find your Account ID on the Instructions tab, and complete Whimstay's form. Please fill out this quick 2-minute form with your OwnerRez Connection ID, and you’re all set!: https://join.whimstay.com/contact_info_step_1#PMCSignup.
After Whimstay makes your listing live, be sure to map your properties by entering the Whimstay Property ID, if provided by Whimstay, and check the Included? checkbox.
Whimstay Support
If you run into any issues or have additional questions, contact Whimstay Support: onboarding@whimstay.com
Opt-out of Damage Protection
Did you know that Whimstay offers Damage Protection through RentalGuardian, just like OwnerRez? You can choose to opt out of or exclude Damage Protection by channel.
However, OwnerRez recommends that you retain the built-in OwnerRez Damage Protection program for all bookings, no matter the channel the booking came through (because it is the only way to ensure that you are covered equally and consistently on the owner/manager side), but we understand that you might feel comfortable with Whimstay's option and feel that it's redundant also to have the owner/manager side coverage.
Before you do that, we recommend that you verify with Whimstay directly that your bookings are covered by Damage Protection policies by Whimstay by reaching out to their support team at onboarding@whimstay.com.
Whimstay Webinar
Click here to watch our most recent webinar with Whimstay: Stop Surviving, Start Thriving: Capture Last-Minute Bookings
Delist
If you would like to delist your properties from this channel, please contact Whimstay to request that your properties be delisted. Once their support team has notified you that you can disable this channel, you can do so inside OwnerRez.