Keeping your cleaning staff in the loop about new bookings is imperative! You'll want to notify your cleaners about a new booking as fast as possible. Follow these steps to configure email and SMS templates and triggers to send them to your cleaning staff.
Check out our Template and Trigger Examples support article for other guest messaging ideas.
Email Template & Trigger
Create an email template by navigating to Settings > Templates > Email tab > click the Create Email Template button > select the "Booking" option. Copy and paste the following values into your new email template.
Name:
Notify Cleaning Staff of a New Booking Email Template
From Name:
{MYCOFULL}
From Address:
{MYEMAIL}
To Name:
Cleaner Name
To Address:
Cleaner email address
Subject:
New Booking Notification for {BARR}-{BDEP} at {PDISPNAME}
Body:
Hi Cleaner name,
Just got a new booking and here are the details:
{BARR} to {BDEP} at {PDISPNAME} for {BNGUEST} guests.
{MYFIRST}
Email message preview:
Optionally, if your property has an entry door with a manual door code that your cleaner changes before each booking, you could include the {BDOORCODE} door code field in this email. And if you use the {BCLEANDATE} cleaning date field code that is manually set in individual OwnerRez bookings, you could include that as well.
Create a trigger to send your email message by navigating to Settings > Messaging > Triggers > and clicking + Create Trigger, and select the following settings.
Type:
Immediate
Event:
As soon as a booking is created
Action:
Send Notify Cleaning Staff of a New Booking Email Template
SMS Template & Trigger
Create an SMS template by navigating to Settings > Templates > SMS tab > click the Create SMS Template button > select the "Booking" option. Copy and paste the following values into your new SMS template.
Name:
Notify Cleaning Staff of a New Booking SMS Template
To Phone Number:
Cleaner cell phone number
Body:
Cleaner first name, just got a new booking for {BNGUEST} guests, {BARR} to {BDEP} at {PDISPNAME}! 😁
SMS template preview:
Create a trigger to send your SMS message by navigating to Settings > Messaging > Triggers > and clicking + Create Trigger, and select the following settings.
Type:
Immediate
Event:
As soon as a booking is created
Action:
Send Notify Cleaning Staff of a New Booking SMS Template