We all love our guests... but some don't always love us back. Sometimes it's useful to flag or even ban these guests. OwnerRez allows you to tag a booking, and thus the guest, as having experienced an issue during their stay that may be relevant in the future.
There's a checkbox on the booking (Overview > Notes) you can use to flag general problems with the guest. If selected, the booking will be marked as a problem booking.
You can add the "Problem Guest" tag by navigating to the specific Booking > and clicking on the right-side Notes icon.
In the Notes pop-up, click the "Guest has a problem?" checkbox, then enter reminders about what happened in the Notes field. Click Save.
The orange Guest Has Problem badge will be added to the Booking Overview header.
For future inquiries and quotes, when the repeat guest badge appears, it will be yellow and indicate there was a problem with that guest on a previous booking.