Proactively checking in the morning after arrival shows guests you care about their experience, catches any issues early before they escalate, and demonstrates attentiveness that can prevent negative reviews. Follow these instructions to send a Morning after Arrival message template to guests.
Check out our Template and Trigger Examples support article for other guest messaging ideas.
Important: Don't use platform proxy emails, such as "joe12345@messages.booking.com"—these aren't real addresses and don't reliably work for direct communication. Instead, consider using OwnerRez's in-app channel messaging for Airbnb, Booking.com, and Vrbo.
Create an email template by navigating to Settings > Templates > Email tab > click the Create Email Template button > select the "Booking" option. Copy and paste the following values into your new email template.
Name:
Guest Morning After Arrival Message to Ensure Everything is Alright Email Template
From Name:
{MYCOFULL}
From Address:
{MYEMAIL}
To Name:
{CFULL}
To Address:
{CEMAIL}
Subject:
Welcome to {PDISPNAME}!
Body:
Good Morning {CFIRST},
Just wanted to check in with you this morning to make sure you have everything you need.
Have a wonderful stay, and feel free to contact us at {MYPHONE} if you have any concerns!
{MYFIRST}
Email template preview:
Channel Template
Create a channel template by navigating to Settings > Templates > Channel tab > click the Create Channel Template button > select the "Booking" option. Copy and paste the following values into your new channel template.
Name:
Guest Morning After Arrival Message to Ensure Everything is Alright Channel Template
Body:
Good Morning {CFIRST},
Just wanted to check in with you this morning to make sure you have everything you need.
Have a wonderful stay, and feel free to contact us at {MYPHONE} if you have any concerns!
{MYFIRST}
Channel template preview:
SMS Template
Create an SMS template by navigating to Settings > Templates > SMS tab > click the Create SMS Template button > select the "Booking" option. Copy and paste the following values into your new SMS template.
Name:
Guest Morning After Arrival Message to Ensure Everything is Alright SMS Template
To:
{CPHONE}
Body:
Good morning {CFIRST}! Just wanted to check in with you this morning to make sure you have everything you need. Let us know if you need anything. Enjoy! ☕
SMS template preview:
Each trigger sends only one message template, but you can send different templates at different times. Navigate to Settings > Messaging > Triggers > and click + Create Trigger to create a new trigger.
Your email, channel, and SMS trigger options all share this common setting:
Type: Scheduled
After Booking arrives
How long after? 1 days after at 9:00 AM
Then configure based on your contact information collection:
- Without guest contact information (Airbnb, Booking.com, etc.)
- Condition: Listing Site is one of > Airbnb, Booking.com
- Action: Send "Guest Morning After Arrival Message to Ensure Everything is Alright Email Template" channel message template
- With guest contact information (Direct booking, Vrbo):
- Conditions:
- Listing Site is one of > Vrbo, your personal website
- Email Address on File Status is one of > Has real email address if sending an email template
- Phone Number on File Status is one of > Yes if sending SMS template
- Action: Send "Guest Morning After Arrival Message to Ensure Everything is Alright Email Template" email or SMS template
- Conditions: