Using OwnerRez's templates and triggers provides a powerful way to automate communication and streamline your vacation rental business processes, reducing errors and improving efficiency. You can notify owners with personalized messages without lifting a finger! Using our Property Management premium feature, you can notify property owners directly using PM Owner field codes. For both examples, we will include both the PM Owner field codes and regular Names, Email addresses, and Phone numbers for co-hosts.
Email Template & Trigger
Create an email template by navigating to Settings > Templates > Email tab > click the Create Email Template button > select the "Booking" option. Copy and paste the following values into your new email template.
Name:
Notify Property Owner of a Cancellation Email Template
From Name:
{MYCOFULL}
From Address:
{MYEMAIL}
To Name:
{ONAME} or Property Owner Name
To Address:
{OEMAIL} or Property Owner email address
Subject:
Cancellation Notification for {BARR}-{BDEP} at {PDISPNAME}
Body:
Hi {ONAME} or Property Owner Name,
The {BSOURCE} booking, {BARR} to {BDEP} at {PDISPNAME} for {BNGUEST} guests, was canceled.
Booking amount was {BTAMT} minus {OCOMM} commission and expenses.
{MYFIRST}
Email message preview:
To add a trigger, navigate to Settings > Messaging > Triggers > and click + Create Trigger.
Type:
Immediate
Event:
Booking is canceled/deleted
Action:
Notify Property Owner of a Cancellation Email Template
SMS Template & Trigger
To create an SMS template, go to Settings > Templates > SMS tab > click the Create SMS Template button > select the "Booking" option. Copy and paste the following values into your new SMS template.
Name:
Notify Property Owner of a Cancellation SMS Template
To Phone Number:
{OPHONE} or Property Owner cell phone number
Body:
{ONAME} or Property Owner Name, the BSOURCE} for {BNGUEST} guests, {BARR} to {BDEP} at {PDISPNAME} was canceled. Booking amount was {BTAMT} minus {OCOMM} commission and expenses. 😓
SMS template preview:
To add a trigger, navigate to Settings > Messaging > Triggers > and click + Create Trigger.
Type:
Immediate
Event:
Booking is canceled/deleted
Action:
Notify Property Owner of a Cancellation SMS Template