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Triggers Overview

OwnerRez triggers are a powerful tool that enables users to automatically initiate the sending of user-edited system or user-created custom messages (email, channel, SMS) based on certain conditions, events, and/or time-based conditions being met. Triggers can be set up to respond to a variety of booking events and be very useful in streamlining your vacation rental business processes by reducing errors and improving efficiency by reducing the need for manual intervention.

We all know how important guest communication is. The right kind of guest communication delivered at exactly the right time can make a huge difference to your guests. Clear guest communication can significantly impact your guest's perceptions of their experience when leaving a review. And let's face it, reviews can make or break our vacation rental business!

Take some time to review OwnerRez's comprehensive set of System Message emails that get sent automatically based on events (e.g., inquiries, bookings, payments, check-in, check-out). Consider what guest information may be missing to ensure that your guests have the best vacation rental experience possible.

Also, consider any guest and/or team communication pain points in your vacation rental business and identify triggers to alleviate them.

  • Want to send check-out instructions to your guests the night before they checkout? You can do that.
  • Want to respond to an after-hours inquiry? You can do that by setting up a trigger to send your message template between 5 pm and 7 am.
  • Want to notify your cleaner of an upcoming cleaning? You can configure a trigger for that.
  • Want to send a quick message to check on guests after check-in? You can configure a trigger for that too!

Do you want to configure an Immediate Trigger based on an event (booking, blocked-off time, inquiry) or a Scheduled Time Trigger to send your message template at a specific time relative to that event? The possibilities for triggers are endless and only limited by your imagination.

Just like peanut butter and jelly, triggers and messages (email, channel, SMS) go hand in hand. You can't create a trigger without a message type selected in the trigger action section. Think about the kind of guest information you want to send (message), then determine the perfect time to send it (trigger).

Get started by reading the Triggers - Setup & Configuration, Triggers - Common Issues & Questions and Trigger Examples support articles.