We've all experienced it. A potential guest begins the "Book Now" process on our personal website but fails to complete the reservation. In this particular scenario, we'll create messages and triggers to inform the potential guest that their requested travel dates have been preempted and are no longer available because they have already been booked, encouraging them to consider alternative dates or explore other properties that are still available.
Email Template & Trigger
Create an email template by navigating to Settings > Templates > Email tab > click the Create Email Template button > select the "Quote" option. Copy and paste the following values into your new email template.
Name:
Preempted Quote Notification to Guest Who Started a Book Now on Your Personal Website Email Template
From Name:
{MYCOFULL}
From Address:
{MYEMAIL}
To Name:
{CFULL}
To Address:
{CEMAIL}
Subject:
{QARR} - {QDEP} is no longer available at {PDISPNAME}
Body:
Hi {CFIRST},
You were interested in {QARR} - {QDEP} at {PDISPNAME}. However, those dates have now been booked by another savvy guest.
We would love to host you on your next stay. Check out other available dates and properties at {MYURL}.
Looking forward to hearing from you soon!
{MYFIRST}
Email message preview:
Create a trigger to send your email message by navigating to Settings > Messaging > Triggers > and clicking + Create Trigger to pull up the new trigger screen.
Type:
Scheduled
Event:
On the day > Quote is created > at 9:00 AM
Conditions:
Listing Site is one of My Website
Quote Status is One Of > Preempted
Email Address on File is One Of > Has Real Email Address
Action:
Preempted Quote Notification to Guest Who Started a Book Now on Your Personal Website Email Template
SMS Template & Trigger
To create an SMS template, go to Settings > Templates > SMS tab > click the Create SMS Template button > select the "Quote" option. Copy and paste the following values into your new SMS template.
Name:
Preempted Quote Notification to Guest Who Started a Book Now on Your Personal Website SMS Template
To Phone Number:
{CPHONE}
Body:
Hi {CFIRST}! Thanks for checking out {PDISPNAME}! We would love to host you on your next stay, but those dates have now been booked. 🥹 Check out other available dates and properties at {MYURL}. {MYFIRST}
SMS template preview:
Create a trigger to send your SMS message by navigating to Settings > Messaging > Triggers > and clicking + Create Trigger to pull up the new trigger screen.
Type:
Scheduled
Event:
On the day > Quote is created > at 9:00 AM
Conditions:
Listing Site is one of My Website
Quote Status is One Of > Preempted
Phone Number on File Status is > Yes
Action:
Preempted Quote Notification to Guest Who Started a Book Now on Your Personal Website SMS Template