OwnerRez users can view their account billing and billing history by navigating in-app to their Billing page. Our pricing structure is per month, based on property count. Each month, we create an invoice in your account showing the number of properties you have and the corresponding fee.
We also have Premium Features that are not covered by the per-property fee. Premium features are also charged monthly per property based on a different pricing table. Each Premium Feature has its own pricing table.
Use this handy pricing page calculator to estimate your monthly bill. The property slider and Premium Feature buttons will help you quickly calculate your monthly total.
Billing
Navigate to the left menu in-app and open your Billing page.
Billing includes all payments, subscription charges, and the following subtotals:
You can change your Credit Card, Close your Account, and Change Premium Features by toggling them on and off.
Export your Account Billing History by selecting the format (Excel, CSV, or TSV) desired from the Export dropdown menu in the Billing History section.
Account Suspension
If a payment on your account fails, here's what to expect:
- You'll receive an email immediately notifying you of the failed payment, along with a red banner in your account.
- You can still log in and use your account normally while the balance is outstanding — you'll just need to update your payment method to resolve it.
- We automatically retry the payment a few days later. If it succeeds, everything continues as normal.
- If payment still hasn't gone through after about a week, your account becomes suspended. You won't be able to log in except to update your billing information, but your account stays fully functional in the background (bookings, payments, and integrations continue to work as usual).
- You'll receive reminder emails while your account is suspended, including a final notice before it is closed.
- If the balance remains unpaid for 60 days after suspension, your account will be closed, and all account activity will stop.
To avoid any disruption, simply update your payment method in the Billing section as soon as you receive a failed payment notice.