Keeping your cleaning staff in the loop about cancellations is imperative! You'll want to notify your cleaners about a cancellation as fast as possible. OwnerRez can do that for you with message triggers.
Email Template & Trigger
Create an email template by navigating to Settings > Templates > Email tab > click the Create Email Template button > select the "Booking" option. Copy and paste the following values into your new email template.
Name:
Notify Cleaning Staff of a Cancellation Email Template
From Name:
{MYCOFULL}
From Address:
{MYEMAIL}
To Name:
Cleaner Name
To Address:
Cleaner email address
Subject:
Cancellation Notification for {BARR}-{BDEP} at {PDISPNAME}
Body:
Hi Cleaner name,
The booking, {BARR} to {BDEP} at {PDISPNAME} for {BNGUEST} guests, has been canceled.
Please update your calendar accordingly.
{MYFIRST}
Email message preview:
To add a trigger, navigate to Settings > Messaging > Triggers > and click + Create Trigger.
Type:
Immediate
Event:
Booking is canceled/deleted
Action:
Notify Cleaning Staff of a Cancellation Email Template
SMS Template & Trigger
To create an SMS template, go to Settings > Templates > SMS tab > click the Create SMS Template button > select the "Booking" option. Copy and paste the following values into your new SMS template.
Name:
Notify Cleaning Staff of a Cancellation SMS Template
To Phone Number:
Cleaner cell phone number
Body:
Cleaner first name, just got a cancellation for {BNGUEST} guests, {BARR} to {BDEP} at {PDISPNAME}! 😓
SMS template preview:
To add a trigger, navigate to Settings > Messaging > Triggers > and click + Create Trigger.
Type:
Immediate
Event:
Booking is canceled/deleted
Action:
Notify Cleaning Staff of a Cancellation SMS Template