Our Channel Management feature is extremely powerful and can greatly simplify your channel advertising. Learn how it works by reading our Channel Management Overview article. The most powerful part of our Channel Management is the Channel Integrations we have with certain channel partners.
As of January 29, 2025, OwnerRez has released a Listing Sync connection with Booking.com (BDC) as a private beta. To participate in this BDC private beta, your property sync must be set to "everything."
OwnerRez recommends that users with new Booking.com connections review both the Booking.com Property Verification and Payments and Booking.com Messaging support articles.
Booking.com allows either individual room listings or whole-house bookings, but not both for the same property.
- What is synchronized?
- Preparing to Connect
- Setup & Connecting
- Booking.com Tasks
- Change Property Mappings
- Change Sync Mode to Everything
- Payment information
- Check Status
What is synchronized?
Our integration pushes all your property listing content to Booking.com (BDC). BDC sends guest booking data and payment information directly to OwnerRez.
Property Information
- Amenities
- Availability
- Check-in time
- Check-out time
- Children - yes/no only
- Descriptions
- Damage Protection
- Infants
- Latitude
- Long stay if Maximum Nights set to greater than 30 nights
- Longitude
- Maximum Guest Occupancy
- Maximum Adult Occupancy
- Maximum Child Occupancy
- Minimum age suitability
- Number of floors
- OwnerRez ID number (i.e., OPR#)
- Pets allowed - yes/no only, no multiples/counts
- Photos
- Property Category
- Property Name
- Property type
- Rate Plan
- Rates
- Rooms
- Rules
- Security Deposits (Amount, Collect when)
- Smoking suitability
Amenities
- Air conditioning
- Baby safety gates
- BBQ facilities
- Beach
- Bicycle rental
- Billards
- Board games/puzzles
- Bowling
- Breakfast in room
- Canoeing
- Carbon monoxide detector
- Casino
- Children's playground
- Concierge
- Cycling
- Daily Housekeeping
- Diving
- Elevator
- Facilities for disabled guests
- Family rooms
- Fire extinguishers
- First aid kit available
- Fishing
- Fitness centre
- Games room
- Garden
- Golf course
- Guest accommodation is disinfected between stays
- Heating
- Hiking
- Horse riding
- Hot tub/Jacuzzi
- Indoor fireplace
- Indoor play area
- Laundry
- Linens, towels and laundry washed in accordance with local authority guidelines
- Lockbox key collection at the property
- Massage
- Mini golf
- Policies
- Safety deposit box
- Sauna
- Skiing
- Smoke alarms
- Snorkelling
- Solarium
- Spa facilities
- Sun terrace
- Table Tennis
- Terrace
- Water park
- Windsurfing
Paid Internet Access
Some hosts may wish to add a surcharge for the Paid Internet Access amenity and that option is supported on Booking.com. Users should configure the following.
- In OwnerRez, configure the amenity by navigating to Properties > their specific Property > Listing Content > Amenities > Internet Access > and select Paid.
- In OwnerRez, configure a surcharge by navigating to Settings > Surcharges > + Surcharge > Category > and selecting Internet Usage Fee.
Preparing to Connect
Before you set up and connect to Booking.com (BDC), you need to verify your property's Accommodations Type and Unit Type by navigating to Properties > your specific Property > Listing Content > Accommodations > Type (Booking.com).
Setup & Connecting
When you begin this Booking.com (BDC) connection, you'll want to be logged into your BDC account in another tab or browser window
You can connect OwnerRez to the Booking.com (BDC) Listing Sync directly by navigating to Settings > Channel Management > Channel Integrations > + Create a Channel > Connect Booking.com.
Start by entering the email address you currently use for your Booking.com account, if you have one, or create a new BDC account directly in OwnerRez. OwnerRez will try to match the information below with an existing legal entity. If no match is found, a new legal entity will be created.
Select one of the Booking.com Cancellation Policy options. If you don't want to offer a Cancellation Policy at all, select No for "Is there a period when the guest can cancel free of charge?"
If you do, select Yes for the question, "Is there a period when the guest can cancel free of charge?" and choose from one of the options: "How long before arrival can the guest cancel free of charge?"
Next, select whether you want to charge your Booking.com guests before they arrive and determine when to collect prepayment.
Booking.com remains the Merchant of Record for most hosts, so payouts to hosts are similar to Airbnb host payouts. For more information, see the Types of Booking.com Payments section of our Booking.com Property Verification and Payments support article.
In the Credit Card Payments section, you'll configure your BDC payment mode, Security Deposit, Credit Card failures, and Pending Bookings.
Next, you'll determine the Booking Window & Duration, Rate Adjustment, if any, and click Save.
In the Fine Print section, which is primarily focused on Covid-19 precautions, you can choose to manage them on Booking.com (default) or clear or unselect them by clicking on the Clear radio button. Here's what is covered in Booking.com's Fine Print (all but one are selected by default).
You can clear or unselect Booking.com's Fine Print selections by clicking on the Clear radio button.
On the Instructions tab, click on the Connect to Booking.com button.
Booking.com Tasks
While setting up your property on Booking.com (BDC) is relatively easy, you'll still have to complete some tasks in the BDC Extranet.
Property Verification
Sign in to your BDC account and click Next. If you are not already logged in, you may have to complete the verification process.
After you are logged in, click on Go to Booking.com extranet.
In the BDC extranet, you'll be asked to confirm your property's location by clicking on Confirm location.
Upload your property video to Confirm your property location.
Complete Booking.com's Know Your Partner (KYP) Form
You'll also have to Complete Booking.com's Know Your Partner (KYP) form by clicking on "Go to compliance centre."
Pre-authorization Preferences
If you authorize Security Deposits, OwnerRez recommends that you also complete the Pre-authorization Preferences by logging into your Booking.com extranet > Property > Policies > Pre-authorization Preferences and selecting Yes for the "Do you ever pre-authorize guests' credit cards before arrival?" Add the currency amount and select "After free cancellation ends."
Property > Policies > Pre-authorization Preferences and selecting Yes for the "Do you ever pre-authorize guests' credit cards before arrival?" Add the currency amount, select "After free cancellation ends" and Save.
Also, see Booking.com's How to set up pre-authorization for guests’ credit cards support article.
Surcharges & Taxes
In the BDC Extranet, you'll need to add the following.
- Surcharges
- Taxes and/or VAT BDC does have automated tax calculation and remittance capability for some US properties.
Do you want to include your surcharges and taxes in your base rate? If you select "Not included," your surcharges and taxes will be shown to potential Booking.com (BDC) guests.
After you have configured your BDC surcharges and taxes, verify that they are displayed correctly in your BDC listing for potential bookings.
Change Property Mappings
The next step in your Booking.com integration is to Change your Property Mappings for your Booking.com Properties in OwnerRez.
After your properties are mapped, your BDC connection will be listed on the Channel Integrations page.
Change Sync Mode to Everything
After you have completed the Change Property Mappings process, you'll need to verify your Booking.com (BDC) sync mode. Your property sync must be set to "everything" to participate in this BDC private beta.
The required Everything sync mode includes all property content, rates, rules, availability, quotes, and bookings (and anything else that can be synced) that will be synced between BDC and OwnerRez for this property.
You can verify your BDC sync mode by navigating to your BDC channel integration connection > Properties tab > Change Property Mappings > Change Sync Mode.
Then, on the Change Booking.com Sync Mode page, select Everything and Save.
Payment information
Guest payment information, generally including the last four digits of the guest's credit card, will be sent directly to OwnerRez from Booking.com (BDC) at the time of booking.
For complete host payment information, see the various types of Booking.com payments section of the Booking.com Property Verification and Payments support article. As the host, it's imperative that you verify your property on BDC as soon as possible as this can affect how you will receive payment from BDC.
If you are a new BDC host, your property may be set to Pay on Arrival. While your guest's credit card information will be displayed on the individual booking, the guest's scheduled payment won't actually occur until the last day before cancellation.
Lucky new BDC hosts may be able to set their property to Payments by Booking.com, which gives them more payment flexibility.
Check Status
Users can view their Property page score from BDC by navigating to their Booking.com channel (Settings > Channel Management > Channel Integrations > their Booking.com channel > Properties tab > right-side Actions dropdown list > Check Status.