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Updated 3 days ago

Airbnb Co-hosting

Airbnb co-hosts support property owners with operational aspects of managing short-term vacation rentals, while the owner maintains primary decision-making authority. Co-hosting duties may include managing guest communication, such as responding to inquiries, sending check-in and check-out instructions, addressing guest concerns during their stay, restocking essentials to keep the property guest-ready, and ensuring a seamless guest experience.

Preferences

OwnerRez allows users with multiple Airbnb channel integrations connected to designate a specific primary host for messaging. There are two areas in the app where you can designate a specific primary host for messaging.

  • Account > Preferences > Messaging > Send Airbnb Messages As
  • Properties > specific Property > Listing Content > Channel Rules > Messaging > Send Airbnb Messages As. This setting affects how designated primary hosts are displayed for templates and triggers for that property.

Messaging > Send Airbnb Messages As

When co-hosts are designated a specific primary host for messaging for a specific property (Properties > specific Property > Listing Content > Channel Rules > Messaging > Send Airbnb Messages As), all templates and triggers will be sent from that co-host.

Requirements

In order to optimize Airbnb Messaging as a co-host in OwnerRez, you must have permission on the Airbnb platform to respond to guests (e.g., you must be the owner or co-host of an Airbnb listing) and be actively connected to OwnerRez.

OwnerRez will attempt to use the selected account for any Airbnb messages you manually send within OwnerRez. If your preferred account is not a participant in the conversation, OwnerRez will send your message as the primary host, if possible, or the first available host otherwise.

We compare the set of Airbnb users in the conversation thread against the user preferences. If the preferred user appears in that set, they have co-host messaging permission.

  1. For a message to be sent as a specific Airbnb user, both conditions must be met:
    • Airbnb Permission: The user must have permission to respond (owner or co-host of the listing)
    • OwnerRez Connection: The user must be actively connected to OwnerRez. When a preferred user has permission but isn't connected to OwnerRez, we still queue the message under their account. However, it will fail due to the credentials being disconnected.
  2. When a user/property has a preference:
    • Preferred account (if they have conversation permission)
    • Primary Host (if connected to OwnerRez)
    • Listing Owner (if connected to OwnerRez)
    • First connected co-host, if Airbnb channel integration is configured to Options > Message Filtering > Receive all messages and configured in Preferences, including unmapped listings.
  3. When a user/property has no preference:
    • Primary Host (if connected to OwnerRez)
    • Listing Owner (if connected to OwnerRez)
    • First connected co-host (with exact configuration requirements as above)

If the primary Airbnb host isn't connected to OwnerRez, the system automatically returns to any available connected account following the priority order above.

Channel Integration

It is not possible to connect to an Airbnb account using co-host login credentials. However, if you are a co-host, you are presumably on good terms with the Airbnb account owner. If they share their main credentials with you, you can use them to set up the channel integration connection in OwnerRez using the main account, and it'll work thereafter. 

You'll still need your owner's Airbnb account login credentials, but you can create a new Airbnb channel integration as follows.
  1. Follow the instructions in our Import the Airbnb listing into OwnerRez support article.
  2. Review the Setup Checklist to ensure all property rules, rates, surcharges, and other settings are properly configured.

Connect Separate Airbnb Accounts

Yes, our Airbnb channel integration supports multiple Airbnb accounts!  Simply create two separate Airbnb channel integration connections, one for each account.

  1. Make the connection to your first Airbnb account in the usual way, and map the properties that are in that account. Do not map any properties that are in a different Airbnb account.
  2. In a different tab in the same browser, open Airbnb. Log out of all Airbnb accounts.  Then, log in to the second Airbnb account that is not currently connected to your OwnerRez account via channel integrations.
  3. Switch back to the browser tab with OwnerRez in it. Go to Settings > Channel Management > Channel Integrations > Connect a Channel button > Connect another Airbnb button.
  4. You will be brought through the same Airbnb connection authentication, but this time, a second Airbnb channel integration connection to the other account will be created.
  5. In this second account, map the properties that are in that account.  The properties mapped to the first account will be marked accordingly and will not be available; one OwnerRez property cannot be mapped to more than one Airbnb channel integration connection.

Both (or more) of these Airbnb channel integration connections will display all your properties.  But some properties will display a message that they are associated with a different account, as appropriate.  They won't overlap or get mixed up.

Resources

For more on this topic, see the following.