Our Channel Management feature is extremely powerful and can greatly simplify your channel advertising. Learn how it works by reading our Channel Management Overview support article, and learn about the Channel Integrations we have with certain channel partners.
OwnerRez has partnered with Airbnb to provide a channel integration that allows OwnerRez users to easily distribute their existing property content, rates, rules, and availability directly to Airbnb and automatically receive back booking and guest information inside OwnerRez. Get started by reading our Airbnb Setup & Connecting support article.
- Airbnb Channel Integration Review
- Airbnb Host Fees
- Pros and Cons of the Airbnb channel integration
- Airbnb Host Guidance
Airbnb Channel Integration Review
Airbnb remains the merchant of record for all payments, including past, present, and future transactions. Below is a list of all channel integration functions, whether Airbnb integration supports them, and details about that support.
| Channel Integration Function | Airbnb | Description | Caveats & Notes |
|---|---|---|---|
| Property Content | Yes | The descriptions, amenities, photos, location and layout (rooms) of the property are pushed automatically to Airbnb any time they change in OwnerRez | Airbnb allows channel-integrated hosts to edit listing content directly on Airbnb. However, doing so locks those fields, preventing OwnerRez from overwriting them. To unlock fields, log into Airbnb > Listing preferences > Property management software, and select to manage from OwnerRez to unlock all attributes simultaneously. |
| Rates | Yes | Rent, fees, discounts and tax amounts are pushed automatically to Airbnb any time they change in OwnerRez | |
| Rules | Yes | Minimum night stays, restrictions (pets, max guests), cancellation policy, house rules, etc. are pushed automatically to Airbnb any time they change in OwnerRez | Airbnb requires instant booking for channel-integrated-connected listings if any other channels use instant booking. You can set restrictions on verified ID, etc. Or, if you use Request To Book on all other channels, you can use that on Airbnb as well. |
| Availability | Yes | The active calendar of what is already booked versus open and available is automatically pushed to Airbnb any time it changes in OwnerRez | |
| Reviews | Yes | Reviews that the guest writes on Airbnb are pushed to OwnerRez | |
| Bookings | Yes | Bookings that occur on Airbnb are automatically pushed to OwnerRez (without the guest's credit card) | |
| Credit Cards | No | Airbnb will not pass the guest's credit card to OwnerRez for processing, so it will not be stored on file with their booking in OwnerRez | |
| Guest Info | Yes | When the booking comes into OwnerRez, it includes the guest's real phone number, but does not include the guest's email address | The guest's real email address is not transmitted, even using the channel integration. Use this method to get it directly from the guest. |
| Quotes | Yes | The ability to send a different or custom rate (ie. "special offer") to the guest before they book on Airbnb | |
| Inquiries | Yes | Requests or general contact that the guest makes through Airbnb will be pushed to OwnerRez for response |
If you're wondering how these Airbnb functions compare to the other channel integrations, check out our comparison matrix of the functional differences between channel integrations.
Airbnb Host Fees
Airbnb has two different fee structures for hosts: a split fee and a single fee.
- All new Airbnb host accounts will default to Airbnb's single fee structure, which deducts a flat 15.5% service fee from your payouts.
- Starting October 27, 2025, all existing Airbnb channel-integrated properties will move to Airbnb's single fee structure, which deducts a flat 15.5% service fee from payouts.
Users can offset these Airbnb host fees with a +15.5% rate adjustment in their OwnerRez Airbnb channel integration by navigating to Settings > Channel Management > Channel Integrations > Airbnb > Change > Rate Adjustment, and set your Rate Adjustment to “Adjust both rent and surcharges” and “Increase by” and set the amount to 15.5% (or the amount you’d like).
After configuring an Airbnb Rate Adjustment inside OwnerRez, log in to your Airbnb account and opt in for Single Fee.
Pros and Cons of the Airbnb channel integration
OwnerRez's Airbnb channel integration keeps your property content, rates, and rules in sync with OwnerRez without extra effort, replacing the Channel Bridge tool and eliminating the need for iCal. Payments still occur on Airbnb, and the guest's complete contact information and email addresses can be requested directly from the guest. The main benefit of integration is managing content directly from OwnerRez. Anyone can join; start today!
Airbnb has special policies that apply to long-term bookings that are not supported in the Airbnb channel integration which may allow Airbnb to ignore many OwnerRez settings that users may have set. OwnerRez recommends that settings for long-term bookings (28 days or more) be made in Airbnb.
Airbnb Host Guidance
Before considering Airbnb channel integration, OwnerRez recommends that all users read the following.