Effective guest communication with clear departure instructions sent at the right time can significantly influence guests' perceptions and their reviews. Follow these instructions to send departure instructions to guests using OwnerRez templates and triggers automatically.
Check out our Template and Trigger Examples support article for other guest messaging ideas.
Important: Don't use platform proxy emails, such as "joe12345@messages.booking.com"—these aren't real addresses and don't reliably work for direct communication. Instead, consider using OwnerRez's in-app channel messaging for Airbnb, Booking.com, and Vrbo.
Email Template
To create an email template, go to Settings > Templates > Email tab > click the Create Email Template button > select the "Booking" option. Copy and paste the following values into your new booking email template.
Name:
Guest Departure Information Email Template
From Name:
{MYCOFULL}
From Address:
{MYEMAIL}
To Name:
{CFULL}
To Address:
{CEMAIL}
Subject:
Preparing for tomorrow's {BDEP}, {PDISPNAME} departure
Body:
Hi {CFIRST},
We hope you have had a relaxing stay with us at {PDISPNAME}.
As you prepare for tomorrow's {BCHECKOUTTIME} departure, be sure to check all drawers and the washer/dryer for your belongings and grab our business card to book directly with us next time.
While your experience is fresh in your mind, please leave a review for us at the following link.
{BUREVIEW}
Even if it's just a few words, please let other potential guests know what to expect and about the quality of your stay at {PDISPNAME}.
Safe travels, and thank you for choosing {PDISPNAME}!
{MYFIRST}
Email template preview:
Channel Template
To create a channel template, go to Settings > Templates > Channel tab > click the Create Channel Template button > select the "Booking" option. Copy and paste the following values into your new Channel template.
Name:
Guest Departure Information Channel Template
Body:
Hi {CFIRST},
We hope you have had a relaxing stay with us at {PDISPNAME}.
As you prepare for tomorrow's {BCHECKOUTTIME} departure, be sure to check all drawers and the washer/dryer for your belongings.
While your experience is fresh in your mind, don't forget to let other potential guests know what to expect and about the quality of your stay at {PDISPNAME} by leaving a review of your stay on {BSOURCE}.
Safe travels, and thank you for choosing {PDISPNAME}!
{MYFIRST}
Channel template preview:
SMS Template
To create an SMS template, go to Settings > Templates > SMS tab > click the Create SMS Template button > select the "Booking" option. Copy and paste the following values into your new SMS template.
Name:
Guest Departure Information SMS Template
To:
{CPHONE}
Body:
Hi {CFIRST}, as you prepare for tomorrow's {BCHECKOUTTIME} departure, be sure to check all drawers and the washer/dryer for your belongings and grab our business card to book directly with us next time. Safe travels! 😁
SMS template preview:
Trigger Variations
Each trigger sends only one message template, but you can send different templates at different times. Navigate to Settings > Messaging > Triggers > and click + Create Trigger to create a new trigger.
Your email, channel, and SMS trigger options all share this common setting:
Type: Scheduled
1 day before booking departs at 4:00 PM
Then configure based on your contact information collection:
- Without guest contact information (Airbnb, Booking.com, etc.)
- Condition: Listing Site is one of > Airbnb, Booking.com
- Action: Send "Guest Departure Information Channel Template" channel message template
- With guest contact information (Direct booking, Vrbo):
- Conditions:
- Listing Site is one of > Vrbo, your personal website
- Email Address on File Status is one of > Has real email address if sending an email template
- Phone Number on File Status is one of > Yes if sending SMS template
- Action: Send "Guest Departure Information Email Template" email or SMS template
- Conditions: