OwnerRez
Core Concepts » My Account
Updated 2 days ago

Ask for Help

We all need a little help occasionally! OwnerRez is here to help and offers ways to reach out. 

Whether you're a prospective user or have been here forever, whatever you send will be treated with respect and answered with a personal, knowledgeable touch. We may not respond immediately, but when we do, the answer will be useful.

There is no preferred process for OwnerRez; just choose what works best for you.

Email

Email us at help@ownerrez.com and include as much detail as possible so the OwnerRez Helpdesk team can investigate your issue thoroughly.

Contact Us Form

Fill out the Contact Us form with as much detail as possible so the OwnerRez Helpdesk team can investigate your issue thoroughly.

Create Support Ticket

Create a Support Ticket in-app by clicking Ask Rezzy/Help ? menu at the top and clicking on Create a support ticket at the bottom of the Ask Rezzy window.Create a Support Ticket in-app by clicking Ask Rezzy/Help ? menu at the top and clicking on Create a support ticket at the bottom of the Ask Rezzy window.

Or you can click on the Other Help & Resources link within the Ask Rezzy window.Or you can click on the Other Help & Resources link within the Ask Rezzy window.

Select Create Support Ticket from the Help menu.Select Create Support Ticket from the Help menu.

The Create Support Ticket pop-up modal will appear, allowing you to create a support ticket in-app and send it to the Helpdesk.The Create Support Ticket pop-up modal will appear, allowing you to create a support ticket in-app and send it to the Helpdesk. 

The Create Support Ticket pop-up modal automatically includes your account profile name and email address, as well as the URL of the page you were on in the app, allowing the OwnerRez Helpdesk team to investigate your issue thoroughly.

Ask Rezzy

Ask Rezzy answers questions about your account and OwnerRez right away. It's an AI assistant, so no one joins the chat. To reach the Helpdesk team, click Create a support ticket at the bottom of the Ask Rezzy window.

My Support

My Support lists your support tickets and Ask Rezzy chats, including a ticket you just submitted. Open it from the Ask Rezzy window.

Talk with us on a call

Want to talk it through on a call? Create a support ticket and ask for a call in it.

Help getting set up

New OwnerRez hosts get an email invitation to schedule a free one-hour Jumpstart call. For hands-on help from experienced users for a fee, see the Certified Advisor Program.

Webinars

Join a live webinar or watch a recording at www.ownerrez.com/webinars.