OwnerRez offers many different payment processing options including the ability to accept credit cards. However, we are not a credit card processor ourselves. Instead, we integrate with dozens of industry-standard processors and gateways, so you're free to pick and choose which processor you want to use, and OwnerRez will connect with it and happily process your guest's credit cards under the covers.
Bambora a Worldline brand, is a payments provider that offers both merchant accounts and gateway processing. They provide a suite of payment offerings to both Canadian and American businesses, and signing up for an account is simple and takes only a few days to begin processing.
Worldline (Legacy)
- Voids are not supported. Only refunds are supported, and the transaction fee will still be applied to the full payment amount for same-day refunds.
Worldline (Bambora) accounts using the API Passcode
- Voids are supported.
- Business Location Requirements
- Currencies
- Setup & Connecting Worldline (Bambora)
- Security Deposit Holds
- Testing
- Common Issues & Questions
Business Location Requirements
Worldline (Bambora) accepts businesses with a business address and bank location in the following locations.
- United States
- Canada
Currencies
Worldline (Bambora) supports the following currencies.
- USD
- CAD and USD (Canadian domiciled US Dollar)
Setup & Connecting Worldline (Bambora)
In order to use your Worldline (Bambora) account with OwnerRez, you will need to retrieve a set of API credentials from Worldline (Bambora) and store them in your OwnerRez integration. These credentials allow secure communication between our systems. Worldline (Bambora) provides these items, and they can be found in their gateway terminal. See Worldline's How do I find or update my API access passcode? for the most current process to retrieve your credentials. Their documentation includes both video tutorials and step-by-step instructions to help you locate the necessary information.
While Worldline (Bambora) is actively transitioning brands, there may be discrepancies in branding across its companies as it works towards one unified Worldline brand. You may see Bambora and/or Worldline, but the service will be the same.
Login to OwnerRez and navigate to Settings > Financial > Payment Methods.
Select the + Connect a Payment Method button.
Click Connect Worldline (Bambora).
Enter your Merchant ID (assigned to you by Worldline (Bambora) and API Access Passcode (See Worldline's How do I find or update my API access passcode? support article.). Once you have entered your Merchant ID and API Passcode, we recommend that you test your Worldline (Bambora) connection by clicking on the Test API Credentials button.
Select your accepted credit card types. Enter your Credit Card Statement Text and click Save.
Security Deposit Holds
If Security Deposit Holds are configured, users should note that Worldline (Bambora) does NOT allow security deposit holds to be released early. OwnerRez does send the release request at the appointed time and records that, but Worldline (Bambora) will ignore it. This means that the actual release can take up to two weeks. This is outside of OwnerRez's or your control.
The Security Deposit Hold Time Limit is 7 days, renewed automatically.
Test, Test, Test
After creating the payment method in OwnerRez, do a test transaction using a real credit card. There is no better way of testing your API Credentials then running a real credit card. To do that, create a manual booking, collect a payment using your personal credit and a small amount (say $5). Once it goes through, use the Void & Delete option on the payment to void the credit card payment. Then cancel or delete the booking. That will tell you definitively that everything is good to go.
Common Issues & Questions
How do I handle a "SERV NOT ALLOWED" error?
Service Not Allowed usually means there's a restriction either on the type of card or that the account isn't fully activated for processing yet. Review the instructions above and make sure you've fully completed them. If you're still getting this error, you'll need to reach out to Worldline (Bambora) support for assistance.
Can I void a transaction?
OwnerRez users should follow the instructions to process a Cancellation Within 24 Hours of Booking, but for a definitive answer about handling your payment processor, see Worldline's How do I process a refund or void? support article for instructions.
What do my "Response Codes" mean?
For every transaction processed on your account, there’s a response code that indicates whether the consumer’s bank approved or declined the transaction. For more information, see the Worldline (Bambora) What does this response code mean? support article.