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Arrival Day Email

This support article is out of date. For more current and complete instructions, please see the Trigger Examples support article.

Here is an example of Arrival Instructions. Hosts generally send these 2-3 days prior to guest arrival. You can utilize bold, underline, images (pictures of the door lock, the front of the property), and custom fields: Property fields for Directions and Instructions can also be used. The idea here is to try to have just ONE Arrival Instruction template that is customized for each property using Property Custom Fields if necessary.

This looks so much better in an actual email than what you see below.


Arrival details about your {BARR} - {BDEP} vacation at {PDISPNAME}


Hi again {CFIRST},

This email contains important information you will need for your arrival at {PDISPNAME}.  You may wish to print a hard copy of this or save it for easy retrieval in your email.

Arriving:  {BARR}
Departing: {BDEP}, ({BNNGHTS} nights)
Check-In Time is {BCHECKINTIME}  and Check-Out time is promptly at {BCHECKOUTTIME}  At this time we do not have capability to grant early check-in or late check-out requests.
Using the Door Lock

On the door you will find a lock that looks similar to one of these:  (Before saving this in your OwnerRez templates, either add a picture here of your door lock or delete this entire line.)

Enter your personal code of: {BDOORCODE} 

(Before saving this in your OwnerRez templates, add your instructions here for how to use the door code/lock.)

Your code will start working on {BARR}  after {BCHECKINTIME}.  If it fails after continued attempts, please give us a call at {MYPHONE}.
Here area some important items to highlight about your rental property:

(Before saving this in your OwnerRez templates, add your information for your specific property.  This might include Wifi name/password, thermostat instructions, linen/bed info, TV directions, etc.)

Thank you for choosing {PDISPNAME} - enjoy your stay and if you need anything please do not hesitate to contact us.



Once you've set up the template - don't forget to add a trigger