Discerning guests often book stays directly through your personal website, making them your most valuable guests. Sending an updated invoice or a summary of booking charges after making changes to a booking or providing an invoice or receipt with a payment link for business purposes enhances your vacation rental business's reputation.
Check out our Template and Trigger Examples support article for other guest messaging ideas.
Email Template & Trigger
Create an email template by navigating to Settings > Templates > Email tab > click the Create Email Template button > select the "Booking" option. Copy and paste the following values into your new email template.
Name:
Send Direct Booking Guest an Invoice/Receipt with Payment Link Email Template
From Name:
{MYCOFULL}
From Address:
{MYEMAIL}
To Name:
{CFULL}
To Address:
{CEMAIL}
Subject:
Receipt for your {BARR}-{BDEP} stay at {PDISPNAME}
Body:
Hi {CFIRST},
Thank you for booking {PDISPNAME} for your, {BARR} to {BDEP}, stay!
We know that you, as a discerning traveler, had many accommodation options to choose from, and we appreciate that you chose {PDISPNAME}.
Here is an updated billing summary for your {BARR} to {BDEP} stay at {PDISPNAME}.
Charges: {BTAMT}
Paid: {BTPAY}
Balance Due: {BTOWE}
Your current charges:
{BCTAB}
If you have a payment due, click on the following link to make a payment:
{BUPAY}
Here is a table of the nightly rate breakdown by date:
{BNRENTT}
Here is a list of the nightly rate breakdown by date:
{BNRENTL}
We will be in touch with you closer to your travel dates, but feel free to reach out with any questions in the meantime.
{MYFIRST}
Email message preview:
Create a trigger to send your email message by navigating to Settings > Messaging > Triggers > and clicking + Create Trigger, and select the following settings.
Type:
Scheduled 35 days Before Booking arrives
Conditions:
Listing Site is One Of My Website
Email Address On File Status is One Of Has real email address
Action:
Send Direct Booking Guest an Invoice/Receipt with Payment Link Email Template
SMS Template & Trigger
Create an SMS template by navigating to Settings > Templates > SMS tab > click the Create SMS Template button > select the "Booking" option. Copy and paste the following values into your new SMS template.
Name:
Send Direct Booking Guest an Invoice/Receipt with Payment Link SMS Template
To Phone Number:
{CPHONE}
Body:
{CFIRST}, thank you for booking {PDISPNAME}! Be on the lookout for your Receipt email from us for your {BARR}-{BDEP} stay. Feel free to reach out with any questions. Cheers! 😁
SMS template preview:
Create a trigger to send your SMS message by navigating to Settings > Messaging > Triggers > and clicking + Create Trigger, and select the following settings.
Type:
Scheduled 35 days Before Booking arrives
Conditions:
Listing Site is One Of My Website
Phone Number On File Status is One Of Yes
Action:
Send Direct Booking Guest an Invoice/Receipt with Payment Link SMS Template