Getting a 5-star review is exciting. Follow these steps to set up an automatic thank-you message for your channel guest whose contact details you don't have.
To read more about triggers, check out our Trigger overview support article. We've created a number of Template and Trigger Examples to help get you started. Other helpful support articles include our field codes and Capture additional fields on booking and agreement signing support articles.
Important: Don't use platform proxy emails, such as "joe.blow.12345@messages.airbnb.com"—these aren't real addresses and don't reliably work for direct communication. Instead, use OwnerRez's in-app channel messaging for Airbnb, Booking.com, and Vrbo.
Channel Template
Create a channel template by navigating to Settings > Templates > Channel tab > click the + Create Channel Template button > select the "Booking" option. Copy and paste the following values into your new Channel template.
Name:
Thank you to Your Channel Guest Without Contact Information for the 5-star Review Channel Template
Body:
Hi {CFIRST},
Thank you for leaving a {REVSTARS} on {BSOURCE} for your {PDISPNAME}, {BARR} to {BDEP} stay!
Again, thank you {CFIRST} for choosing {PDISPNAME}, and we look forward to hosting you again soon.
{MYFIRST}
Channel template preview:
Create Trigger
Create a trigger to send your channel message by navigating to Settings > Messaging > Triggers > and clicking + Create Trigger.
Type: Immediate
Immediate:
Booking > Booking review received
Conditions:
Listing Site is one of Airbnb, Booking.com Review Status is one of Reviewed - 5 stars
Action:
Thank you to Your Channel Guest Without Contact Information for the 5-star Review Channel Template
Trigger example: