XenGuide is an AI-powered concierge platform that streamlines vacation-rental operations by automating guest conversations across web, SMS and in-app chat and seamlessly pulling live data from OwnerRez and other leading PMSs. XenGuide automatically trains itself via listing details, photos, and any host-created articles so the chat assistant can instantly answer questions, translate languages, troubleshoot appliances, and securely share dynamic information like door codes or Wi-Fi passwords—continually improving via a built-in help desk. XenGuide will only supply a guest with an answer when it is 100% confident in the response. It will immediately route all other questions to the host via XenGuide’s mobile-enabled service desk feature, allowing host interactions on the go. Guests are automatically invited to the chat with your XenGuide assistant based on reservation data received from OwnerRez.
By handling up to 70 % of guest messaging and saving hosts as much as 20 hours every week, XenGuide frees managers to focus on elevating stays—turning friction-free communication into five-star reviews, repeat bookings and measurable operational freedom.
Steps for integration
1. Go to https://app.xenguide.com/auth/amplify/register/ and create a new account.
2. Verify your email with a 6-digit passcode that is emailed to you.
3. Create an Organization name (this will be the account name, usually the name of your business).
4. Click “Connect” to connect your XenGuide account to your OwnerRez account.
5. After authenticating your OwnerRez account, click “Authorize XenGuide” to complete the integration authorization.
6. You will then use your XenGuide username and password to log in to XenGuide, where your property data will begin to populate. This may take some time (depending on the total number of properties in OwnerRez).
What Data is Transmitted
- Webhooks are used to sync data instantly.
- Property data: All listing data from OwnerRez - such as description, amenities, check-in/checkout instructions, etc. - this data is used to train the chatbot knowledge base.
- Reservation data: All reservation data, such as guest name, dates, status, and dynamic data such as door codes and Wi-Fi passwords, is used to send automatic guest invites to chat and further train the chatbot.