Subject
Urgent: Incorrect Tax Expenses created on some of your bookings
Body
Hi [first name]!
We’re reaching out to inform you of an accounting issue identified in your OwnerRez account that may affect how tax expenses were recorded on some of your bookings.
What happened
When editing booking charges manually (via the Charges → Edit screen), the system incorrectly created tax expenses even when the property or owner was set to “Owner Remits Taxes.”
This behavior should not have occurred. Tax expenses should only be created when the PM is responsible for remitting taxes.
What we’ve done
- We’ve identified and fixed the underlying issue, so it does not occur going forward.
- Your account has been analyzed, and we’ve prepared a list of bookings that may have been affected.
What you need to do
Please review the affected bookings at the bottom of this email and determine whether any adjustments are needed on your side.What we will and will not change
To avoid unintended corrections appearing on owner statements:- We will correct affected bookings that have not yet been remitted.
- We will not modify past bookings that have already flowed through owner statements, as changing prior expenses can cause downstream issues.
If you need help reviewing the affected bookings or have questions about how this may impact your statements, please reach out to us anytime.
We sincerely apologize for the inconvenience and appreciate your understanding while we correct this.
Best regards,
The OwnerRez Team