Follow these steps to set up automatic message templates (such as email and SMS) for your cleaners to send feedback from guest reviews, along with trigger options to send the message templates.
Check out our Template and Trigger Examples support article for other guest messaging ideas.
Email Template
Create an email template by navigating to Settings > Templates > Email tab > click the + Create Email Template button > select the "Booking" option. Copy and paste the following values into your new Email template.
Name:
Send Guest Review Feedback to Cleaners Email Template
From Name:
{MYCOFULL}
From Address:
{MYEMAIL}
To Name:
Cleaner Name
To Address:
Cleaner email address
Subject:
We got {REVSTARS} on {BSOURCE} for {PDISPNAME}, {BARR} to {BDEP} stay
Body:
Hi Cleaner name,
We got {REVSTARS} on {BSOURCE} for your {PDISPNAME}, {BARR} to {BDEP} stay. Please review the following feedback we received and make the necessary adjustments accordingly.
Number of review stars and title: {REVSTARS}, {REVTITLE}
Review Body: {REVBODY}
Review Private Feedback: {REVPRIV}
{MYFIRST}
Email template preview:
SMS Template
Create an SMS template by navigating to Settings > Templates > SMS tab > click the + Create SMS Template button > select the "Booking" option. Copy and paste the following values into your new SMS template.
Name:
Send Guest Review Feedback to Cleaners SMS Template
To:
Cleaner Phone Number
Body:
Cleaner Name, We got {REVSTARS} on {BSOURCE} for {PDISPNAME}, {BARR} to {BDEP} stay. Review Body: {REVBODY}; Review Private Feedback: {REVPRIV}. Please review and make the necessary adjustments. Thanks! {MYFIRST}
SMS template preview:
Create Trigger
Create a trigger to send your email message by navigating to Settings > Messaging > Triggers > and clicking + Create Trigger.
Type: Immediate
Immediate:
Booking > Booking review received
Condition:
Review Status is one of Reviewed - 1 to 5 stars
Action:
Send Guest Review Feedback to Cleaners Email OR SMS Template
Trigger example:
Variations
You can choose to send the email and/or SMS message configured above. Your trigger options all share these common settings:
Type: Immediate
Immediate:
Booking > Booking review received
Condition:
Review Status is one of Reviewed - 1 to 5 stars
Then configure based on your message template:
- Action: Send "Guest Review Feedback to Cleaners" email or SMS template