Provide your Rezzy AI Beta feedback here!

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Bri and Team,

I’ve been trying to do what I can to thumbs up and thumbs down as many responses as possible. Hope that’s helping! I also wanted to add a couple more items for consideration:

1. I am noticing an inconvenient bug on my iPhone that I am having trouble replicating exactly to know when it happens.  I find after a few times of clicking the edit button for Rezzy, which is probably around 90% of our current responses, I will spend some time re-crafting the response only to find that the paper airplane send button will not work to send the response. This does not seem to happen if I am not interacting with messages through Rezzy. I had lost a few of my edited Rezzy messages before I realized I just need to copy the full message, quit OR restart and go back into the message field and paste to send. No problems after a restart for a while, then rinse and repeat.

2. I can understand why the option to use Rezzy is not available when the previous response is not from the guest. However, I have run into several scenarios where a guest has reached out with an inquiry, and then some automated message from us has gone out before we have had a chance to respond, effectively disabling the ability to use Rezzy at that point. I wonder if there could be an option to “Answer anyway” and sniff the last guest response to craft the message. 

3. Along these same lines, I think it would be brilliant to allow us to craft our version of a message in the field, and then hit the Rezzy button to clean up and refine the response before sending. If I am using ChatGPT in this manner, I often prompt “Revise the following:” to clean up my message prior to sending. This allows Rezzy to act as a valuable assistant versus trying to get every auto-drafted response perfect right out of the gate. When I see a Rezzy response that is really far off base, I may not want to do anything except start from scratch in the message field and then have Rezzy clean up the response - when I hit send the preference, of course would be for Rezzy to learn for next time.

4. Slightly off-topic, but I noticed there is an alert now that the conversation message field that previously fell under “conversation” and now falls under “activity timeline” is alerting us that rhe interface will soon be disabled, and we will be directed to the inbox. I am all for change, but I interface in this area with guest messaging almost exclusively and I wonder if there is some way to keep that interface around in addition to inbox?

Stay tuned for more!

Michael

Epiqhost

Great feedback, Michael!

We'll look at that bug and see if we can repro, sounds very frustrating! I haven't heard it from others so it may be harder to trace. Does it seem like the send button is disabled or something is sitting on top of it so the click doesn't work? What if you change your phone to landscape mode, does it work then?

Regarding the "revise"... are you expecting to provide a prompt for how to rewrite the text that's there? "Revise the message and make it shorter"? or "Revise the message and offer a $50 discount"? Stuff like that? Or are you expecting to fully regenerate the message suggestion from scratch while providing some custom instructions? "Rezzy, go rewrite this and take out the part about refrigerator part numbers" or "Rezzy, go rewrite this and mention that the grocery store is 3 miles away if they want to pick up supplies -- down Leaning Pines Rd to the east"

4. Slightly off-topic, but I noticed there is an alert now that the conversation message field that previously fell under “conversation” and now falls under “activity timeline” is alerting us that rhe interface will soon be disabled, and we will be directed to the inbox. I am all for change, but I interface in this area with guest messaging almost exclusively and I wonder if there is some way to keep that interface around in addition to inbox?

We're sensitive to not losing capabilities, but we are also transitioning to the new inbox which is a lot more powerful than the older conversation view. We're going through the process slowly to make sure that we get feedback and understand all of the different ways folks use the conversation view and what's possible there vs in the inbox. This is part of our ongoing redesign effort -- we'll be going through and refining the booking and guest overviews and other pages soon as well.

What scenarios don't work or are slower when you're working in the inbox vs. the old conversation/activity timeline view? There's actually a related Feature Request thread that you can share that inbox feedback on here: https://www.ownerrez.com/forums/requests/unified-inbox-vs-compose-box-proscons-and-features 

Some parts of a conversation are gone after replying...see this example, the guest asked where the trash bin is, I replied to the guest thru Rezzy, the reply was sent correctly to the guest (it shows on Airbnb), but is no longer to be seen in Rezzy (only the picture I sent after the text). This happened with both Airbnb and Vrbo conversations.

Hey Ariel,

I was able to reproduce this issue and have opened up a bug card to get it addresses. Thank you for reporting this!

Regarding the "revise"... are you expecting to provide a prompt for how to rewrite the text that's there? "Revise the message and make it shorter"? or "Revise the message and offer a $50 discount"? Stuff like that? Or are you expecting to fully regenerate the message suggestion from scratch while providing some custom instructions? "Rezzy, go rewrite this and take out the part about refrigerator part numbers" or "Rezzy, go rewrite this and mention that the grocery store is 3 miles away if they want to pick up supplies -- down Leaning Pines Rd to the east"

@Chris - Chiming in here on this to add my two-cents to the OP's. A "revise" or "cleanup" function of Rezzy after we've crafted our own message would be very beneficial. For me, I wouldn't be using it in the manner of any of your examples though. It would simply be for a clean-up of spelling/grammar, tone, professionalism and warmth, and things of that nature. That's exactly how I frequently utilize ChatGPT. I'll craft the bones of the reply, and then run it through Chat for it to add in our brand voice, soften it up as needed, or add in a firmer tone when needed as well. Sometimes it takes a bit of massaging when dealing with a particularly challenging or unique guest situation, but often Chat can nail it in one go. Having that innately built into Rezzy would be incredible. It would truly need to be actively learning from our messages and edits along the way for this to work most effectively (same as ChatGPT does).

Staff user access to Rezzy recommended responses.

My staff user had access on the first day of us receiving beta Rezzy access. Then the next day it was gone and never came back.

Are staff users intended to have access or not? Do they have to be admin?

 

Full admin staff users should have Rezzy, while access is restricted for limited staff users. Was this particular individual a full admin on day one, but transitioned to a limited user after that?

For Tasks, I think it would be great to be able to set a date/time for email/push reminders so that I can stop using the reminder list on my phone. 

Rezzy provides different replies, to the same question, depending on if the question is live from a guest or from sandbox.

Here the guest asks for a late checkout, and the reply from Rezzy is partially correct

If I put the same question, same property, in Sandbox, reply is also partially correct.

The correct answer would be a merge between both possible replies

Hey Chris,

Apologies for the delayed response.  Answers below:

We'll look at that bug and see if we can repro, sounds very frustrating! I haven't heard it from others so it may be harder to trace. Does it seem like the send button is disabled or something is sitting on top of it so the click doesn't work? What if you change your phone to landscape mode, does it work then?

*** I don't think anything else is overlayed.  I just had the same thing happen while editing a messaging template today as well.  Went through editing the message on my iPhone and found the "Save" button wouldn't trigger.  Copied my text, quit, restarted, pasted back into the field and Saved - worked fine.  I do think I've noticed the issue primarily when I choose to "edit", most of the time that happens with a Rezzy response -  loads up the edit field, complete edits and am ready to send but can't fire the send button.  I am using iOS 26.0 and typically do stay up with the most recent BETA versions.

Regarding the "revise"... are you expecting to provide a prompt for how to rewrite the text that's there? "Revise the message and make it shorter"? or "Revise the message and offer a $50 discount"? Stuff like that? Or are you expecting to fully regenerate the message suggestion from scratch while providing some custom instructions? "Rezzy, go rewrite this and take out the part about refrigerator part numbers" or "Rezzy, go rewrite this and mention that the grocery store is 3 miles away if they want to pick up supplies -- down Leaning Pines Rd to the east"

***I saw Alece's response and I would primarily be in that camp...although the last scenario you outlined would be really interesting as well - giving me a little more control on how to correct the initial draft.  I think Rezzy should always take the first stab at answering a message, but if it comes back too far off base, I would want a clean slate to tap out my own "rough" version then have Rezzy do 1 of 2 things that I often use through ChatGPT depending on how rough my draft was: either "revise" which gives a lot more latitude for Rezzy to recompile my draft while using the "conversation tone" as guardrails, or "revise slightly" which, similar to Alece's point, usually does a great job of cleaning up the spelling, grammar, tone, etc... without changing the core concepts very much.

What scenarios don't work or are slower when you're working in the inbox vs. the old conversation/activity timeline view?

***I really appreciate you asking for more details on this one! I think there are two things at play that change with the upcoming UI shift that could be more complicated. 

First, we manage multiple (40+) properties and guest interactions at once. That means we’re frequently jumping into and around the Booking Overview to handle one specific issue for a guest - checking rates to add a night, confirming if early check-in is possible, etc. In those cases, it helps us to contain our focus on the booking and the guest within the Booking Overview interface. Right now, we use the “Conversation (deprecated)/Activity Timeline” button inside the booking to see the most recent message history, we then pick a channel (SMS if urgent, platform/email otherwise), write a quick reply (hopefully with Rezzy’s help), and send it off. That full loop happens smoothly "within" the Booking Overview, which feels natural.  With the proposed change or removing the compose box, if I needed to message the guest, I would need to instead click on the "Inbox" link.  I'm then taken into a UI with a history with the guest based on the top filters, but the "Compose" is now another click.  That "Compose" button then requires me to search the "To:" field for the guest that then goes into a search process to load the guest for a message and I am unsure of what channel I'm communicating through at that point.  Or, I can click into one of the threads within the Inbox results to get back to the Compose box - so it seems to be adding at least one more click than before, but definitely more mental gymnastics.

Along those same lines, I’ve always wondered why “Message Guest” isn’t a top-level action within the Booking Overview - maybe next to “Overview” where I currently see "Email this Guest" - that puts me straight into a compose window with an option to select my comms channel - IMO it’s one of the most common tasks inside a booking. It could show all unified messaging, (ala the new Inbox) but give me the option to reply while still feeling like I'm contained within the Booking.  (In the current interface for a guest I'm looking at as an example, I see “Email this Guest” as the main communication option on the menu, but this particular booking is from Airbnb. In our world, we’d use Airbnb messaging 90% of the time, sometimes SMS, and almost never 'email' before or during a stay).

Second, my expected user experience for an Inbox is different than the contained actions within the Booking Overview. It’s great for working through guest messages in order of receipt - especially when the reply doesn’t require digging into the booking. But our inbox shifts fast with 40+ properties and automated messaging constantly going out. Without a persistent search bar at the top of the Inbox, (closer to Airbnb’s interface), it gets tricky trying to find or return to a specific guest message thread without time consuming scrolls. When that happens, we usually leave the Inbox and go back to either the Bookings page to find the guest or use the global search under the upper-right magnifying glass, just to get back and reopen the Booking/Guest we were already working on - then clicking on "Conversation/Activity Timeline" and utilizing the still available Compose box. 

I was just able to replicate the send button not working after a Rezzy edit. This time I then tried to "Save Draft" which generated an interesting URL error.  I deleted the text in the field, and then used Rezzy to regenerate a response, completed an edit and was able to send, (no restart needed).  Video link below in case this helps troubleshoot.

https://share.icloud.com/photos/0beglF8z-aCCFRFc15HaW3r2g

I am curious if there is any development or plans to integrate Rezzy into other applications via api? 

Three examples are 1) I dont use the built in lease agreements, i use docusign. I would love to train Rezzy to take the guest contact information and send out the customized lease agreements via docusign api 2) The ability to fill in standardized JOTFORM type documents from guest contact information 3) ability to read my gmail and look for specific emails and import those into ownerrez. 

I would like to see Zapier tasks for Rezzy. For example, when a task gets triggered, it sends it to Tidy as an admin task. This would greatly improve operations and organization. It would also be cool to have a shortcut to connect Rezzy to Gmail through Zapier.

Also, I would like to see a tab on hosted website properties with Rezzy to answer property questions.

I would also like to use Rezzy to personalize trigger templates to include information like if they're coming into town for an event, it will say, "Hope you enjoyed [event name]. Safe travels to [destination]."

I created an FAQ and tested it in the Rezzy sandbox. Below are the responses for the question: “What is the cancellation policy?”
(Note: I can only test it using real bookings, not future or potential reservations.)

• VRBO booking:
  “Your booking has a Relaxed policy: 100% refund if you cancel at least 14 days before arrival (minus a $75 fee), or 50% refund if you cancel at least 7 days before arrival (minus a $75 fee). No refund within 7 days of arrival.”

• Airbnb booking:
  “Your booking had a Limited cancellation policy: 50% refund of the nightly rate and cleaning fee if canceled 7–14 days before check-in, and no refund within 7 days. Since your stay has already ended, this no longer applies.”

• Direct booking:
  “For your stay (Sep 12–14), the policy was no refunds, with a 24-hour grace period after booking. For future bookings, we offer a 100% refund (minus a $75 fee) if canceled 14+ days before arrival, a 50% refund (minus a $75 fee) if canceled 7–14 days before, and no refund within 7 days of arrival.”

Everything appears to be working correctly. However, the cancellation policy outlined in the rental agreement may differ from what Rezzy displays. I’ve asked Rezzy to include a note advising guests to review their rental agreement first if they’ve already booked with us. Otherwise, the above reflects our current policy.

See below for what I put in the shared property FAQ, but Rezzy is only responding as I have listed above, it is ignoring the rest of the text.  I think it is only using the {BSOURCE}: {BCANPOLLEGAL}

"If you already made a booking, please check the cancellation policy outlined on your rental agreement. If you want to book with us our current policy is as follows:
{BSOURCE}: {BCANPOLLEGAL}
If you booked direct, we provide the following cancellation options:
Option 1: Refund: Guests will receive a refund for the cleaning fee.
If the property is re-rented, the guest will receive the re-rental amount minus a $100 administrative fee.
Example: For a $1,500 reservation, if the property is re-rented for $1,100, the guest will receive $1,100 - $100 = $1,000.
Option 2: Reschedule within one year of original date of booking:
Guests can reschedule their stay to the same property, excluding holidays and holiday weekends, between April 1 and May 21 or between September 15 and December 10"

Rezzy is making great FAQ suggestions, please have those written into the FAQ section in draft mode  vs making a task to copy / paste that data from inbox to FAQ. 

Rezzy Actions:

1.   Create FAQ in draft with the details from the inbox conversation.

2.  Create Task:  Review coffee maker FAQ draft.

Thanks,

Bryan

I created an FAQ and tested it in the Rezzy sandbox. Below are the responses for the question: “What is the cancellation policy?”
(Note: I can only test it using real bookings, not future or potential reservations.)

• VRBO booking:
  “Your booking has a Relaxed policy: 100% refund if you cancel at least 14 days before arrival (minus a $75 fee), or 50% refund if you cancel at least 7 days before arrival (minus a $75 fee). No refund within 7 days of arrival.”

• Airbnb booking:
  “Your booking had a Limited cancellation policy: 50% refund of the nightly rate and cleaning fee if canceled 7–14 days before check-in, and no refund within 7 days. Since your stay has already ended, this no longer applies.”

• Direct booking:
  “For your stay (Sep 12–14), the policy was no refunds, with a 24-hour grace period after booking. For future bookings, we offer a 100% refund (minus a $75 fee) if canceled 14+ days before arrival, a 50% refund (minus a $75 fee) if canceled 7–14 days before, and no refund within 7 days of arrival.”

Everything appears to be working correctly. However, the cancellation policy outlined in the rental agreement may differ from what Rezzy displays. I’ve asked Rezzy to include a note advising guests to review their rental agreement first if they’ve already booked with us. Otherwise, the above reflects our current policy.

See below for what I put in the shared property FAQ, but Rezzy is only responding as I have listed above, it is ignoring the rest of the text.  I think it is only using the {BSOURCE}: {BCANPOLLEGAL}

"If you already made a booking, please check the cancellation policy outlined on your rental agreement. If you want to book with us our current policy is as follows:
{BSOURCE}: {BCANPOLLEGAL}
If you booked direct, we provide the following cancellation options:
Option 1: Refund: Guests will receive a refund for the cleaning fee.
If the property is re-rented, the guest will receive the re-rental amount minus a $100 administrative fee.
Example: For a $1,500 reservation, if the property is re-rented for $1,100, the guest will receive $1,100 - $100 = $1,000.
Option 2: Reschedule within one year of original date of booking:
Guests can reschedule their stay to the same property, excluding holidays and holiday weekends, between April 1 and May 21 or between September 15 and December 10"

 

Hey Laura,

Rezzy can't read field codes in FAQs like this at this time.

{BSOURCE} and {BCANPOLLEGAL} are booking specific field codes though. Even if she could pick up on them, there would need to be a booking to refer to. What she is looking at is the data on the Rules tab on any given booking, which should align with what populated on the guest's Rental Agreement, because it's the same information being used both places (Rezzy and the Agreement).

I'd suggest having two different FAQs for this. One for Pre Arrival, Mid Stay, Post Departure and Cancelled just to cover all those bases, and another only for Pre Booking.

Here is what happened orignally, we had an inquiry from a person on Airbnb.  They wanted to know about our cancellation policy.  Rezzy responded immediately (not sure why, but it did, it was our first day with it) and it responded with our website direct booking policy and not the cancellation policy we have on Airbnb.  

Here is the message we received; 

Carrie: "Curious if you can have some additional flexibility regarding the cancellation policy.8:31 AM," 

Response from Rezzy: "I understand you'd like more flexibility with the cancellation policy. Our standard policy allows 100% refund (minus $75 fee) if you cancel more than 14 days before arrival, 50% refund (minus $75) if you cancel 7-14 days before, and no refund within 7 days of arrival. What specific flexibility were you hoping for?"

Carrie · Booker9:53 AM "It looked to us on the listing that we only had 48 hours once bookwd to cancel. Can you clairfy that your email is the correct refund policy for tbis property. If that is the case we will be booking.10:07 AM" 

Response from Rezzy: "Yes, my email is correct! The property's cancellation policy is: 100% refund (minus $75) if you cancel more than 14 days before arrival, 50% refund (minus $75) if you cancel 7-14 days before, and no refund within 7 days. The 48-hour window you saw is just a grace period for free cancellation right after booking. Looking forward to hosting you!"

Rezzy responded with what was on our rules for direct bookings and not the Airbnb policy which we chose as Limited. The Limited policy is as follows: 50% refund of the nightly rate and cleaning fee if canceled 7–14 days before check-in, and no refund within 7 days. Since your stay has already ended, this no longer applies.  We do not keep $75 if they cancel on Airbnb.  

So, I updated the FAQ.  If I create a pre-booking FAQ, how do I have Rezzy send them the Airbnb Limited policy?

The task area currently includes property owners since they have access to our portal. Is there a way to exclude them from appearing in the task list? Currently, they appear as assignable users, which allows staff to assign tasks to owners accidentally. We don’t assign tasks to owners, so we’d like to prevent them from being selectable in this area.

Hey everyone! 👋

Thanks so much for all the awesome feedback you've been sharing in this thread—we really appreciate it! To help us stay organized and make sure we address everything, we'd love to ask for a small shift in how we handle feedback going forward.

Could you please start posting new feedback as individual threads in the Rezzy AI (Beta) forum? This helps us because:

• It's easier to track and respond to each piece of feedback
• We can keep conversations focused and easier to follow

No worries about what's already been posted here—we've got it all and will review it! Just going forward, individual threads would be really helpful.

Thanks for being such engaged members of our community!

Hello,

It may be helpful to have the option to upload files to have Rezzy learn from -- much of the guest information is in my welcome guide, which is a pdf. A lot of the things people might ask about, such as check in information, wifi, is located here instead of in my listing. 

@GLAM Destin -- I agree! The ability to upload files to build out the knowledge base would be much more efficient and helpful for us too.