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As always awesome feedback. I agree, would be nice if Rezzy could send the BUFIXUP link when someone mentions they can't sign the Rental Agreement or something of that nature.
One thing I did want to mention, Allison, in the short term. Why do you need to copy and paste the link? If this is something people ask frequently, why not create a template?
Sorry you had trouble finding the link to sign the RA, here is that link again for your convenience: {BUFIXUP}
Then when they ask you would just need to send that template. Of course still a bit manual, but maybe quicker than going to the Booking --> Legal ---> Request Signature ----> Copy Link
Also, I see in your account you have a couple of templates created for Rental Agreement, not signed, but you do not have those triggered currently. Personally, I find sending that automatically a couple of days after the booking is created, and the RA is still not signed, seems to get the guests attention and greatly cuts back on the number of unsigned agreements without the need of manually sending anything.
Just a couple of thoughts. But yes would be nice if Rezzy gave even another way to easily send out the link!
Hey Bri! Sadly it still just happened again to me (using the web app on iPhone). Back button etc all no longer worked as well and I had to force close/relaunch to paste in my message and send.
Major Dittos. I woke up to about 50 tasks, all urgent because I just re-enforced the RA through Airbnb. That's not the issue. The issue is that I have to manually copy and paste the RA link to every single guest that says they can't find the link. If Rezzy can read all other booking data- guest count, pet, etc. Why can't it read and send the RA link? Can this be a priority feature request? Even after I get through these this morning, it's going to be very time consuming to comb through "Tasks" that are urgent just to copy and paste an RA link. Thank you for hearing me out!
while I would love for it to be able to read and send all fields, including custom fields, I feel like 90% of Rezzy users would benefit from the BUFIXUP and BUREVIEW being able to be sent out by Rezzy.
This should be fixed now. If you're still running into trouble, please post a new comment in this thread.
Thanks for the report, Alece. This is a difficult one to reproduce or be certain we have fixed, so we'll keep monitoring for it.
We're also working on a number of performance improvements to this interface that we hope will significantly reduce the incidence of such problems.
Just happened to me again where the send function lags and doesn’t move forward. My only recourse ends up being to force-close the OR web app and reopen it. Thankfully I could copy my reply before doing so, that way I could navigate back to the inbox and paste it in. Sent fine then. As usual, no error message or visual cue to screenshot, but here one is nonetheless.
Hi Ryan, thanks.
Hi Ariel,
Thank you for pointing this out. We have identified the issue and are working on a fix. We'll push that out in an update soon so that the sent drafts will be reflected visually without having to reload the page.
I like to use this under tone,
Conversation Tone: Same tone as guest
So if the guest is happy and bubbly and uses emojis, it uses them back. If the guest is very serious, it responds back serious.
Can you try your,
Q: There's sand in the hot tub in the middle of the sandy windy desert, why?
And see what it does.
They really need this and the use of Custom Field Codes.
When pressing the send button on a rezzy-made reply that I accept as it is, once the send button is pressed, the button turns to a rotating arrow, but it stays there (a few days ago, it showed the reply sent). If I go back and access the conversation, I see the message was sent to the guest.
This is happening with Chrome and Edge, both in Windows and Android. I have erases all cache and cookies, still happening.
<primary-booking> Booking ID/Number: ORB15546486 Booking Status: Mid-Stay Booked UTC: 2025-09-23T04:00:00Z Days until departure: 3 Cancellation Policy: No refunds; Grace period with free cancellation for 48 hours after booking if arrival is at least 72 hours away. Channel: Airbnb Payment Status: Overdue, Zero Paid Security Deposit Status: None Renter Agreement: Unsigned Review Status: Not Eligible Payment Terms: 50% ($407.50) deposit at booking, balance due 30 days before arrival Security Deposit Terms: $300.00, hold, reserved 1 days before arrival, released 7 days after departure Property ID: ORP346807 Arrival: 2025-12-02 (Tuesday) Departure: 2025-12-07 (Sunday) Check-In Time: 3 PM Check-Out Time: 11 AM Guests: 8 Adults: 4 Children: 4 Pets: 1 </primary-booking>
Hi Elliot,
Thanks for this feedback! We'll continue to monitor how Rezzy is creating tasks for scenarios like this.
I looked at other Airbnb bookings that were cancelled in the account, and it doesn't look like Rezzy created tasks for those. It seems it created a task for this booking because the guest sent a message about cancelling it, so Rezzy felt it was important to let you know. You can create a directive with Rezzy to tell it not to create a task for cancelled Airbnb bookings.
How to Create This Directive:
More on setting up directives here: https://www.ownerrez.com/support/articles/rezzy-ai-directives#configure
Is there a way for Rezzy to "read" fields? Example Directive: "if a guest asks where to leave a review, send the {BUREVIEW} link" and the link populates to the raw link as https://orez.io/v1/r/79786f13e140421d826d7632acaa55fb
Another example directive: "if a guest says they can't find the Renter's Agreement or asks for it to be resent, send {BUFIXUP} and the link populates to the raw link.
Basically, give Rezzy the ability to understand field codes.
This ability to read and understand field codes would reduce my "tasks" by 15%!
Thanks for pointing this out, Elliot. I'll take this to our engineers for consideration.
I just found where if they have actually booked, the booking is actually linked on the right sidebar. But inquiries aren't.
When Rezzy creates a Guest Request task, it always begins with the format: "Guest so-and-so (inquiry ORI#) . . . " The problem is that the ORI/ORB number is never hyperlinked; if I want to actually see what booking they're talking about I have to copy that text and paste it into the search box.
Whenever an Airbnb guest cancels their booking, Rezzy is creating a task out of it as if we have to do something to approve the cancellation. Airbnb guests don't have to request anything - they just cancel. There shouldn't be a task related to this.
Hi Bri, thanks for your message, I have added this a feature request.
Guest sentiment is still in the early phases, for sure. I've noted your considerations internally for discussion.
Currently, sentiment isn't available as a trigger condition or for use in message automation rules, but that's exactly the kind of use case that would be valuable to capture in a Feature Request. You might consider adding a request to the Feature Request forum explaining how you'd like to see this feature evolve and providing use cases for what would benefit you most. You can do that here: https://www.ownerrez.com/forums/requests
I could see sentiment-relevant Field Codes and Tags/Tag Automations being beneficial for your workflow - especially for scenarios like yours where you want to conditionally skip the review request if a guest had a negative experience.
We'd have to decide how best to navigate implementation since sentiment can change throughout the lifespan of a booking. For your specific use case of post-checkout review requests, we'd likely need to consider capturing sentiment at specific milestone points (like at checkout). Submitting a Feature Request would be the best way to let us know your intended use cases and where we should consider expanding from here!
Hi Bri, thanks for your reply.
In that case, what would be the use case scenario for the booking and Rezzy' sentiment? I want to understand what actionable tasks I can implement that leverage this insight.
One quick example: I have a setup where a message I send to guests after check-out asking for their review, unless the guest had problems during their stay; when I know a guest had problems, in my ERP, I flag the booking (as "Guest Had Problems"), that triggers the "Guest Had Problems" tag in OR via an API call, and that makes the OR message requesting the review not to be sent. Is there a way to, in case the sentiment is negative, to prevent a message to be send (there is no condition to do that in the Triggers' setup).
Hey Ariel,
Sentiment has a few moving parts to it:
So you might see the same guest as positive on their inbox thread but negative on the booking, which then averages out to neutral overall. Does that make sense?
Looking at that same guest today, it looks like the overall sentiment for that guest has changed to a positive reflection of your ongoing interactions with her as a great host!
See this example, Booking shows "negative", while Rezzy shows Neutral
Hey, Chris!
Thanks for this feedback. We do have some work in progress right now that I believe will remedy the concern at hand. That work is in testing right now, but should be rolling out in the next couple weeks if all goes well.
Thanks for pointing this out, and for providing a thumbs down feedback on that response. Super helpful.
We've had another report or two of a similar issue and we're looking into it at this time.
See this example, the guest has a reservation Nov 27 (Thu) to Nov 28 (Fri), is asking to add Wednesday (26th) to the booking, and Rezzy is saying that Wednesday the 29th (which is not, Wednesday is 26th, the 29th is Satuday) is not available, when it is (weirdly, both dates are available, the nights of the 26th and 29th).
Hello, just a small amount of feedback. When selecting to send the Rezzy generated reply on a mobile device you have to click the 3 dots and select send. It is hard to click those 3 dots to bring up the menu, so if that can be made more mobile friendly it would help. The way it is now, I have to pinch the screen and zoon to be able to click the 3 dots easily.
Not a problem at all. As a remote company with employees and users all over the globe, we know firsthand that date format differences can trip everyone up from time to time!
You are absolutely right...did a change in the date format for my computer (as I have properties in Spain and Uruguay, where the date format is DD/MM/YYYY, not MM/DD/YYYY like in the states) and that got me confused. So sorry about bothering you with a non-existent issue. My apologies.
Today is November 10th, and that guest is arriving on the 12th. Rezzy's response looks sensible to me. Is there something I'm missing or not picking up on here, Ariel?
