Deprecated - All Known Issues are now being added to the Dev Phone a Friend Forum: https://www.ownerrez.com/forums/dev-phone-friend
This is an HTML Output of the T2 Issue Tracker, updated as of 02/21/25 in an effort to make issues that much more searchable by staff.
Table created by Copying Data from Google Sheet located here: Known Issue Tracker > Unresolved Issues
Into this Tool: https://seo.ai/tools/convert-google-sheet-to-html-table
Then Copy output into this page.
Last Updated: October 20, 2025
| Date | Vertical | Index Case | ID | ZD Tag | Description of Issue | GitHub Link | Status | Partner Ticket | Workarounds | Notes |
|---|---|---|---|---|---|---|---|---|---|---|
| 10/20/2025 | Hosted Website | https://desk.zoho.com/agent/ownerrez/ownerrez-inc/tickets/details/1019223000034636528 | K521 | K521 | .ico files are not always usable as favicons for hosted sites; some are rejected | https://github.com/ownerrez/orez/issues/13860 | Open | |||
| 10/20/2025 | Confirm & Pay | https://desk.zoho.com/agent/ownerrez/ownerrez-inc/tickets/details/1019223000034874798 | K520 | K520 | Confirm & Pay page shows declined surcharges as active in rental agreements | https://github.com/ownerrez/orez/issues/13859 | Open | |||
| 10/20/2025 | Users | https://desk.zoho.com/agent/ownerrez/ownerrez-inc/tickets/details/1019223000034931207 | K519 | K519 | Unclosing/reactivating a user uses wrong day for comparison | https://github.com/ownerrez/orez/issues/13854 | Open | |||
| 10/20/2025 | GuestForms | https://desk.zoho.com/agent/ownerrez/ownerrez-inc/tickets/details/1019223000034672764 | K518 | Booking Page C&P does not track for Google Analytics | https://github.com/ownerrez/orez/issues/13724 | In Progress | None | |||
| 10/10/2025 | Sales accounts | https://www.ownerrez.com/forums/dev-phone-friend/video-call-minutes-not-saving-in-interactions | K512 | K512 | Saving interaction records with durations is not working correctly | https://github.com/ownerrez/orez/issues/13750 | In Progress | |||
| 10/10/2025 | Messaging | https://desk.zoho.com/agent/ownerrez/ownerrez-inc/tickets/details/1019223000032904356 | K509 | K509 | Trigger shows as "Will not run" even when the event date is in the future | https://github.com/ownerrez/orez/issues/13744 | Open | Add a retry for the trigger | ||
| 10/9/2025 | Notifications | https://desk.zoho.com/agent/ownerrez/ownerrez-inc/tickets/details/1019223000033146693 | K506 | K506 | Notifications settings page may show push notifications as off when they are in fact on | https://github.com/ownerrez/orez/issues/13725 | Open | |||
| 10/8/2025 | WordPress Plugin | https://desk.zoho.com/agent/ownerrez/ownerrez-inc/tickets/details/1019223000031563764 | K505 | K505 | Wordpress plugin puts in unneeded spaces in front of some text (mostly around parens) | https://github.com/ownerrez/orez-wp/issues/18 | Open | none :( | partially but not completely fixed | |
| 10/3/2025 | Other | https://desk.zoho.com/agent/ownerrez/ownerrez-inc/tickets/details/1019223000030370798 | K0005 | Our new validation on Standard fee overlaps is agressive when looking at complex. Sometimes users do actually want to stack, on purpose, and we completely block that now. | https://github.com/ownerrez/orez/issues/13626 | Open | When the conflict is between a Standard and a Complex (not two Standards), we need to change to a warning with a checkbox to override and save -- similar to how create booking with no rates works. That's what the linked GH is addressing. | |||
| 10/2/2025 | API Integrations | https://app.ownerrez.com/gototicket/364659 | K504 | K504 | Vrbo is having delays in some channel messaging webhooks, some others are not coming through at all. | Open | 144981534 | Remerge the booking when we know a message is missing - but that's not something a client can do self-service. | ||
| 9/23/2025 | Other | https://desk.zoho.com/agent/ownerrez/ownerrez-inc/tickets/details/1019223000032132806 | K500 | Tax with applicable nights doesn't include surchares | https://github.com/ownerrez/orez/issues/13540 | Product Review | ||||
| 9/8/2025 | Channel Mgmt | https://desk.zoho.com/agent/ownerrez/ownerrez-inc/tickets/details/1019223000029898396 | K497 | ABB Channel Bridge bringing discounts as charges | Open | |||||
| 8/19/2025 | Other | https://desk.zoho.com/agent/ownerrez/ownerrez-inc/tickets/details/1019223000028436125 | K484 | Converge no response body | Waiting on partner | Manually retry the payment | This has been ongoing since 2022. 9/29/25 sent PaymentAPI logs for recent failures and successes, has been escalated within Converge Support. | |||
| 8/14/2025 | Channel Mgmt | https://desk.zoho.com/agent/ownerrez/ownerrez-inc/tickets/details/1019223000027828332 | K480 | K480 | When attempting to publish a listing on the Airbnb API, clients see the error message 'Listing first sync is currently in progress for layout. Wait for that to complete and then come back to publish'. Sync actions in Airbnb show a 500 error when trying to sync photos | Other | We found that the issue comes from an accessibility amenity being tagged to a photo that Airbnb doesn't like. If you delete the photo or (sometimes) unlink it from the accessibility amenity, it should let them publish the property | |||
| 7/22/2025 | Channel Mgmt | https://desk.zoho.com/agent/ownerrez/ownerrez-inc/tickets/details/1019223000026148069 | K472 | GVR won't let me connect a property. Shows "Booking Mode" struck through when editing the channel even though the GLP is selected. | https://github.com/ownerrez/orez/issues/12751 | In Progress | Edit the channel, click "Save", see validation error, pick a booking mode, click "Save" again. | |||
| 7/16/2025 | PM | https://desk.zoho.com/agent/ownerrez/ownerrez-inc/tickets/details/1019223000025507743 | K463 | PMv2 owner statements do not reflect hidden expenses in the "Already remitted" column if a booking shows up on multiple statements. | https://github.com/ownerrez/orez/issues/12527 | In Progress | Do not show the "Already" column, or don't use hidden expense categories. | This is a known problem we are working towards fixing, but it will require a long release plan. | ||
| 6/17/2025 | Channel Mgmt | https://desk.zoho.com/agent/ownerrez/ownerrez-inc/tickets/details/1019223000021741396 | K451 | LQA does not recognize conditions that exclude surcharges for specific listing sites so errors show on surcharges that will never be applied to a booking | https://github.com/ownerrez/orez/issues/12389 | Open | Ignore the LQA error | |||
| 5/15/2025 | API Integrations | https://desk.zoho.com/agent/ownerrez/ownerrez-inc/tickets/details/1019223000020491220 | K433 | Non-taxable discounts erroring Vrbo LQA | https://github.com/ownerrez/orez/issues/12149 | Open | ||||
| 5/6/2025 | Messaging/Templates | https://desk.zoho.com/agent/ownerrez/ownerrez-inc/tickets/details/1019223000019630382 | K420 | Number of days from now until payment day (security deposit, second payment) on a booking or quote is off by one for properties in a negative to GMT timezone | https://github.com/ownerrez/orez/issues/12037 | Open | None/remove the code from the template | |||
| 3/3/2025 | GVR | https://desk.zoho.com/agent/ownerrez/ownerrez-inc/tickets/details/1019223000013754514 | K387 | K387 GVR MaxTax | GVR Tax delist error - multiple different Max Nights | https://github.com/ownerrez/orez/issues/9785 | In Progress | Turn off GVR Ranked Taxes feature flag | Can't compress multiple lengths to one | |
| 2/11/2025 | Channels | K380 | K380 | GVR listing not live; error message Listing has a brand without a landing page | Waiting on partner | 3-4785000037856 | None, Contact Google to un-stuck the landing page upload | Error message is "The brand of this vacation rental property doesn't have a landing page" | ||
| 2/4/2025 | Reports | https://desk.zoho.com/agent/ownerrez/ownerrez-inc/tickets/details/1019223000011094501 | K371 | Occupancy reports show strange numbers when grouping by month | https://github.com/ownerrez/orez/issues/11239 | In Progress | None | |||
| 1/27/2025 | SMS | https://desk.zoho.com/agent/ownerrez/ownerrez-inc/tickets/details/1019223000010446221 | K362 | Users are unable to upload "newer" formats of mp3 files | https://github.com/ownerrez/orez/issues/11164 | Other | Re-encode MP3 file (use a different tool / settings than original) | Issued ice due to low impact, inability to reproduce | ||
| 7/7/2024 | Other | https://ownerrez.freshdesk.com/a/tickets/233197 | K273 | Holiday min nights are displayed on rate calendar across observance period but only apply to actual holiday when booking | https://github.com/ownerrez/orez/issues/9620 | Product Review | ||||
| 6/19/2024 | Messaging | https://help.ownerrez.com/a/tickets/239615 | K269 | Phone numbers tied to guest records after removal | https://github.com/ownerrez/orez/issues/9844 | Other | Closed as not planned. working as intended. could be a QOL consideration, but this doesn't come up enough to warrant the dev time any time soon. | |||
| 6/3/2024 | GVR | https://help.ownerrez.com/a/tickets/233939 | K254 | GVR brand name uses client name instead of theming business name | https://github.com/ownerrez/orez/issues/9626 | Product Review | Support can change in HotelCenter. Keep track of how often this request comes in. | |||
| 1/11/2024 | Reports | https://desk.zoho.com/agent/ownerrez/ownerrez-inc/tickets/details/1019223000009008573 | K353 | Report shows negative change that should be positive | https://github.com/ownerrez/orez/issues/11022 | Product Review | Open in Excel and edit the data (not great) |