If an account is billed but payment is not made, the account becomes suspended. A suspended account does not allow the client to log in, but, the account itself is still fully functional (accepting bookings, taking payments, handling security deposits, active APIs, etc.)
The suspension process flow:
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When payment first fails, we set the suspension date for 8+ days after the payment failure, so it'll follow sometime after Step 5. Extra days are automatically added if that would fall Fri-Sun so they don't get suspended when staff is out for the weekend.
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The client is sent a payment failure email immediately.
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The red "Your account has an unpaid balance" bar will be displayed from step 1 until payment is provided.
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The client can still log into OwnerRez but can only access the account/billing areas to provide payment.
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After Account Suspended, drip 1 goes out 1 day after suspension, telling them they're suspended.
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All of the automatic stuff in the account will continue to fire while suspended.
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Payment is retried 4 days after the invoice date. If the payment is successful, the suspension is automatically lifted, and the account returns to normal.
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After the Unpaid Subscription Invoice drip is sent out 4 days after the invoice date if still unpaid.
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Payment is retried 7 days after the invoice date. Again, if the payment is successful, the suspension is automatically lifted, and the account returns to normal.
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After Account Suspended, drip 2 goes out 40 days after suspension, telling the client their account is about to be closed.
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60 days after suspension the account is closed. All activity ceases. The client won't be able to log in at all, and all automated stuff will cease as well.
Admins can modify the suspension date in the SA, which pushes back all subsequent events.