Getting Started

The Basics
- About OwnerRez
- Requirements
- Costs & Fees
- Switching From a Different Vendor
- OwnerRez Announcements
- Design Updates
- OwnerRez Status Page
- OwnerRez Read-Only Environment
- Search with Rezzy
- In-app Navigation

Setting Up Your Account
- New Registration
- Adding a Property
- Setup Interview for Rates and Seasons
- Setup Checklist

Supported Devices
- Mobile Phones and Tablets
- Installing on Android
- Installing on iOS

ProServices
- Overview
- ProConnect
- ProTransfer
- WebAssist
- Common Issues & Questions

Testing
- Why Test?
  - Overview
- Rate Testing
  - Overview
  - Direct Rate Tester
- Calendar Testing
  - Overview
  - Imports To OwnerRez
  - Exports from OwnerRez
  - iCal Testing Video

Core Concepts

Overview
- Glossary/Definitions/Acronyms
- A Bird's Eye View
- Setting Up Direct Bookings
- Getting to your booking area

Bookings, Quotes, Inquiries
- Overview
- Quote and Booking Reservation Process
- Bookings
  - Main Bookings Display
  - Understanding a Booking & Its Parts
  - Instant Book vs. Request-to-Book
  - Send a Public Booking Link
  - Pending Bookings
  - Blocking-off time
  - Blocks vs $0 - $1 per Night Quotes and Bookings
  - Cancel, Change or Refund a Booking
  - Extending a Stay
  - Changing Charges
  - Moving a Booking to a Different Property
  - Mid to Long Term Stays
  - Open Rescheduling
  - Housekeeping Scheduling
- Quotes
  - Quotes Overview Video
  - Why you should create quotes instead of bookings
  - Creating, Sending & Converting Quotes
  - Quote Status Changes
- Payments
  - Collect Payments Manually
  - Delete Guest Credit Card
  - Split Payments
  - Multiple Payments

Damage Protection
- Overview
- Damage Protection Insurance Video
- Submit a Claim
- Batch Update Existing Bookings
- Common Issues & Questions
- Enhanced Damage Protection Specific Questions

Data Management
- Exporting Data from OwnerRez
- Importing Outside Bookings

Deposits
- Overview
- Deposits, Fees and Adjustments
- Deposit Status and Finding/Filtering Deposits
- Historic Deposits Pre-July 2022
- Stripe and Lynnbrook Group Automatic Imports

Discounts
- Overview
- Common Issues & Questions
- Gap Night Discounts
- Copy Existing Discounts
- Standard Discounts
  - Overview
  - Length of Stay
  - Early Bird
  - Last Minute
  - Rate Adjustment
- Supplemental Discounts
  - Overview
  - Discount Code
  - Manual Discount
  - Optional Discount
- Advanced Discounts
  - Overview

Fields
- Overview
- Field Codes Walk-through
- Custom Fields
- Field Codes Common Issues and Questions
- Capture additional fields on booking and agreement signing

Guests
- Overview
- International Guests
- Problem Guests
- Guest Culture
- Guest Monitoring
- Tracking guest interactions through Google Analytics and Facebook Pixel
- Managing Guest Records
  - Create New
  - Delete
  - Edit
  - Find, Search and Filter
  - Separate or Merge
- Guest Forms
  - Overview
  - Reviews
  - Travel Insurance
  - Error Messages
  - Confirm & Pay
  - Payment
  - Security Deposit

My Account
- Overview
- Profile
- Billing
- Affiliate Program
- Certified Advisor Program
- Change Password
- Freezing Your Account
- Closing Your Account
- Forums
- Forgot your email address?
- Forgot your password?
- Ask for Help
- Preferences
- Safeguards
- Notifications
  - Overview
  - Setup & Configuration
  - Email Notifications
  - Push Notifications

Privacy & Security
- Overview
- Common Issues & Questions
- Privacy Policy
- Data Retention
- SSL Certificates
- Terms of Service
- Messaging Policy
- PCI Compliance
- Refund Policy
- Two-Factor Authentication

Properties
- Overview
- Combined Blockoff or Lockoff Properties
- Add, Disable, Re-enable, Snooze
  - Add New Properties
  - Listing Content - Starting from Scratch
  - Disable or Re-enable a Property
  - Property Snooze
- Rules
  - Availability Rules
  - Booking Rules
  - Apply Rules to Other Properties
- Listing Content
  - Accommodations
  - Amenities
  - Descriptions
  - Location
  - Photos
  - Adding Photos
  - Create Rooms & Connect Photos to Rooms

Quality Center
- Overview
- Quality Center
- Listing Quality Analyzer

Rates
- Overview
- Batch Copy Rates
- Pricing Preferences
- Seasons/Holidays and Rates
- Nightly Rates
  - Configure Rates
  - Configure Rules
  - Navigate the Rates Calendar
  - Import & Export Rates
  - Clear Nightly Rates
  - Nightly Rate Rules
  - Rate Change History
- Seasonal Rates
  - Setup & Configure
  - Seasonal Rules
  - Copying Seasons

Renter Agreements
- Overview
- Setup & Configure

Reviews
- Overview
- Storing reviews by entering them manually
- Storing Reviews
- Responding to Guest Reviews
- Reviews from Direct Bookings
- Searching and exporting reviews
- Displaying Guest Reviews on Your Website
- Pushing Non-Vrbo Booking Reviews To Vrbo
- Host Reviews
  - Smart Reviews
  - Host Reviews for Airbnb Guests

Rules
- Overview
- Cancellation Policies
- Common Issues & Questions
- Guest Rules and Restrictions
- Holidays
- Weekend Nights
- Property Level Rules
- Banned Guests
- Check-in & Check-out
- Gap Management
- Lead Time
- Minimum Nights
- Change Restrictions, Booking Window, Forced Gaps

Security Deposits
- Overview
- Security Deposit Holds
- Security Deposit Holds Common Issues & Questions
- Refundable Damage Deposits (RDD)

Surcharges
- Overview
- Common Issues & Questions
- Copy Existing Surcharges
- Standard Surcharges
  - Overview
  - Additional Guest Fee
  - Pet Fee
  - Cleaning Fee
  - Linen Fee
  - Rate Adjustment Fee
  - Other Fee
- Supplemental Surcharges
  - Overview
  - Optional Surcharge
  - Manual Surcharge
  - Offline Surcharge
- Advanced Surcharges
  - Overview

Tags
- Overview
- Add and Edit
- Use and Assign
- Search and Filter
- Tag Groups
- Tag Automations
- Common Issues & Questions
- Language Tags

Tasks
- Overview
- Setup & Configure

Taxes
- Overview
- Taxes Video
- Collecting Tax Information
- Configuring Taxes

Team Access
- Overview
- Portal User Access
- Portal Access Video
- Branded Portal
- Staff Member Access
- Team Notifications
- Branded Portal Setup
- Portal Experience

Technical Stuff
- Domain Names
- Public IP Addresses
- Subdomain Landing Pages

Theming
- Overview
- Creating & Using Themes

Travel Insurance
- Overview
- Travel Insurance Issues & Questions
- Travel Insurance Video

Channel Management

Channel Management
- Overview
- Change Property Mappings
- Identifier Mapping
- Include Surcharges in the Rent Display
- Local Laws and Regulations
- Per-Channel Rate Adjustments
- Property Field Differences
- Property Field Quirks
- Rate & Fee Differences
- Technical & Functional Differences
- Unlink Bookings from Channel Integrations
- Unlink Channel Calendar
- Third-Party Channel Managers
- Disable a Channel Integration

Calendar Import/Export
- Overview
- iCal Import/Export Video
- Custom iCal Links
- Common Issues & Questions
- Listing Channels
  - Airbnb guide
  - Booking.com guide
  - Vrbo guide
  - ECBYO guide
  - FloridaRentals.com guide
  - HomeEscape guide
  - ALAVHR guide
  - Houfy guide

Channel Bridge
- Overview
- Bringing In Bookings From Channels
- When it's needed, by channel
- Common Issues & Questions

Channel Integrations
- Overview
- Airbnb
  - Airbnb Overview
  - Airbnb Setup & Connecting
  - Airbnb Channel Integration Video
  - Airbnb Common Issues & Questions
  - Airbnb Discounts
  - Airbnb inquiries, Special Offers, Request to Book, Pre-Approvals
  - Airbnb Surcharges
  - Airbnb Review Tags
  - Airbnb Taxes
  - Airbnb Transaction Sync
  - Bulk Recalculate Charges Tool
  - Airbnb Photos, Rooms & Amenities
  - Airbnb Co-hosting
- Avanti Florida Villas
  - Avanti Florida Villas Setup & Connecting
- Book Direct Forgotten Coast
  - Book Direct Forgotten Coast Setup & Connecting
- Booking.com
  - Booking.com Overview
  - Booking.com Setup & Connecting
  - Booking.com Listing Sync (Private Beta)
  - Booking.com Common Issues & Questions
  - Booking.com Property Verification and Payments
  - Booking.com Rates and Fees
  - Booking.com Reviews
- Crewdogs
  - Crewdogs Setup & Connecting
- ECBYO
  - ECBYO Setup & Connecting
- Find Rentals
  - Find Rentals Setup & Connecting
- FLARBO
  - FLARBO Setup & Connecting
- Florida Rentals
  - FloridaRentals.com Setup & Connecting
- getawayGoGo
  - getawayGoGo Setup & Connecting
  - getawayGoGo Common Issues & Questions
- Glamping Hub
  - Glamping Hub Setup & Connecting
- Golightly
  - Golightly Setup & Connecting
- Google Vacation Rentals
  - Google Vacation Rentals Overview
  - Google Vacation Rentals Setup & Connecting
  - Google Vacation Rentals Common Issues & Questions
  - Price Accuracy
- Got2Go
  - Got2Go Setup & Connecting
- GuestSmiles
  - GuestSmiles Setup & Connecting
- HomeToGo
  - HomeToGo Setup & Connecting
  - HomeToGo Common Issues & Questions
- Hopper Homes
  - Hopper Homes Setup & Connecting
- Houfy
  - Houfy Setup & Connecting
  - Houfy Common Issues & Questions
- Lake.com
  - Lake.com Setup & Connecting
- LocalOTA
  - LocalOTA Setup & Connecting
- Monthly Rentals by Owner
  - Monthly Rentals by Owner & American Snowbird Setup & Connecting
- Nofie
  - Nofie Setup & Connecting
- Rentalz
  - Rentalz Setup & Connecting
- Savvy
  - Savvy Setup & Connecting
- Stay
  - Stay Setup & Connecting
- Vidle Housing
  - Vidle Housing Setup & Connecting
- Vrbo
  - Vrbo Overview
  - Vrbo Setup & Connecting
  - Vrbo Channel Integration Video
  - Vrbo Common Issues & Questions
  - Vrbo Discounts
  - Vrbo Channel Integrated vs Vrbo Non-channel Integrated
  - Vrbo Channel Integration Auto-populated Expedia URLs
  - Vrbo Pay-Per-Booking (PPB) Commission File Imports
- Wander
  - Wander Setup & Connecting
- Whimstay
  - Whimstay Setup & Connecting

Listing Site Integration
- Overview
- Regional Listing Sites
- Inquiry Import
- Inquiry parsing for emails using body text
- Inquiry parsing for emails using custom SMTP headers
- Listing Content Import
- Listing Content - Importing from Vrbo
- Custom Sources

Integrations

Overview

Accounting
- Accountable
- Avalara
- Clearing
- Owner Center
- QuickBooks by Intuit
- Topkey
- VRPlatform

AI
- AIPEX
- Besty AI
- Conduit
- Cortado AI
- HelloHost
- HostBuddy AI
- Hostvana
- ProhostAI

Automation
- BeHome247
- Zapier

Business Intelligence
- AutoRank
- Bookings Cloud
- Host IQ
- Key Data
- MovingLake
- Quibble
- Rentamira
- TechTape

Devices
- Alertify
- Aruvo TV
- Hello Guest Screen
- LG Pro:Centric Stay
- MasterMind · Tech
- Minut
- Ok2Charge
- StayFi
- WelcomeScreen
- WYND

Door Locks
- Overview
- Technical and Functional Differences
- Common Issues & Questions
- Schlage
- igloohome
- Hubitat
- Brivo
- CodeBox
- eRentalLock
- GuestsKey
- i-checkin
- Jervis Systems
- Kaba/Oracode
- Lynx
- Manual Locks
- PointCentral
- RemoteLock

Dynamic Pricing
- Overview
- Beyond
- DPGO
- PriceLabs
- Rankbreeze
- Rategenie
- Rented
- RevMax
- Revy
- Wheelhouse

Guest Communication
- Overview
- Absolutely
- Akia
- Authenticate
- BetterSTR
- ChargeAutomation
- Check-in Scan
- Chekin
- DACK
- Duve
- Enso Connect
- Extenteam
- Folio
- Guest Ranger
- Happy Guest
- Hostkit
- Linkbase
- MarketMySTR
- Noshable
- Orana Stay
- PetScreening
- Porter
- RedCarpet Host
- RueBaRue
- SuiteOp
- The Host Co
- Touch Stay
- Trustd.ai
- Welcome Compass
- XenGuide
- Yada
- YourWelcome

Housekeeping Services
- Overview
- Breezeway
- CIBO
- Clyn
- EZcare
- Keepers
- Operto Teams
- ResortCleaning
- TIDY
- Turno

Insurance
- RentalGuardian [native]
- InsuraGuest
- Safely
- Strly
- Tint
- Truvi (formerly Superhog)

QuickBooks
- Overview
- Setup & Connecting
- Using Accrual Accounting
- How Syncing Works
- Settings & Mappings
- Deposits
- Common Issues & Questions
- Batch Update Bookings & Payments
- Owner Payouts
- Booking Fee Expense Categories
- Reconciling Payments and Deposits Without Fees
- Product or Service Item Mapping

Websites
- Boostly
- CraftedStays
- InterCoastal Net Designs (ICND)
- Knokx
- Magnetic Strategy
- Name.com
- RealTech
- Webready

Other
- CookinGenie
- Direct Booking Tools
- HiChee
- Inhaven
- Reva
- Right to Rent Collaborative
- Stays Group
- Xplorie

Messaging

Email Messaging
- Overview
- Email Blasts
- Proxy Email Addresses
- Third Party Communication Options
- Email Templates and Triggers

Channel Messaging
- Overview
- Channel Messaging With Guests
- Channel Message Limitations
- Airbnb Messaging
- Booking.com Messaging
- Vrbo Messaging

SMS Messaging
- SMS Overview
- Setup & Configuration
- Messaging Preferences
- SMS Common Issues & Questions
- SMS Pricing & Calculator
- Clean SMS Message Templates

System Messages
- Overview
- Suspend Guest System Messages

Templates
- Overview
- Channel Templates
- Email Templates
- SMS Templates
- Other Template Types
  - Guest Templates

Template and Trigger Library
- Overview
- Using the Template and Trigger Library
- Pre-booking Library
  - Inquiry Reply for Rule Violation
  - Inquiry Reply for Unavailable Dates
  - Inquiry Reply for Missing Information
  - Inquiry Reply for Bookable Quote
  - Quote Follow-up to Guest Who Started a Book Now on Your Personal Website
  - Scheduled Quote Follow-up to Guest Who Started a Book Now on Your Personal Website
  - Later Follow-up to Guest Who Started a Book Now on Your Personal Website
  - Scheduled Preempted Quote Notification to Guest Who Started a Book Now on Your Personal Website
- Pre-arrival Library
  - Request Guest Sign Renter Agreement
  - Remind Guest to Sign Renter Agreement
  - Reminder to Yourself That Renter Agreement Has Not Been Signed
  - Thank Your Guest for Booking
  - Send Direct Booking Guest an Invoice/Receipt with Payment Link
  - Offer Travel Insurance to Guest
  - Offer Discounted Gap Night
  - Offer Deeply Discounted Gap Night
  - Send Arrival Information to Guest
  - Send Morning of Arrival Information to Guest
- Mid-stay Library
  - Send Guest Morning After Arrival Message to Ensure Everything is Alright
  - Remind Your Guest About Day of Week Task
  - Notify All Current Guests About an Urgent Situation
  - Send Departure Information to Guests
  - Send Morning of Departure Information to Guest
- Post-departure Library
  - Post Departure Review Request
  - Send Your Departed Guest a Discount Code to Return
  - Send Thank you to your Guest for the 5-star Review
- Cancellations Library
  - Send Booking Cancellation Notice to Guest
- Cleaner Library
  - Notify Cleaning Staff of New Booking
  - Notify Cleaning Staff of Cancellation
  - Notify Cleaning Staff of Special Prep for Upcoming Booking
  - Remind Cleaning Staff About an Early Check-in
  - Remind Cleaning Staff About a Day of Week Task
  - Remind Cleaning Staff About the Next Cleaning Date
  - Remind Cleaning Staff About Guest Departure/Scheduled Cleaning
  - Send Guest Review Feedback to Cleaners
- Owner Library
  - Notify Owner of New Booking
  - Notify Owner of Cancellation
  - Notify Owner of Special Prep for Upcoming Booking

Triggers
- Overview
- Setup & Configuration
- Common Issues & Questions

Suppressed Email Addresses
- Overview
- Blocked Email Domains

Verified Email Domains
- Overview
- Email From/Reply-To and Verified Sender
- Namecheap
- GoDaddy
- Wix

OwnerRez APIs

API for Apps
- Overview
- Authentication
- Sandbox Messaging
- OAuth Apps
- Rate Limiting
- Webhooks
- Creating Quotes and Bookings

API for Channel Integration
- Overview
- Setup & Configuration
- Enumerations
- Lodging Rate Fees, Discounts, & Taxes
- MOR Channel How Payments Work
- Booking Cancellations
- Example - Advertiser Index
- Example - Advertiser Booking Index
- Example - Advertiser Review Index
- Example - Availability
- Example - Availability Index
- Example - Booking Creation
- Example - Booking Modification
- Example - Booking Details
- Example - Query Booking Updates
- Example - Contact Index
- Example - Fast Availability
- Example - Listing
- Example - Listing Index
- Example - Lodging Configuration
- Example - Lodging Configuration Index
- Example - Lodging Rate
- Example - Lodging Rate Index
- Example - Quote
- Example - Review
- Example - Review Index

Payment Processing

Payment Processing
- Overview
- Payment Processing Overview
- Credit Cards
- Checks Overview
- Checks Video
- Custom Payment Video
- Custom Payment Options
- 3-D Secure 2.0 (3DS2)
- Common Issues & Questions
- Merchant of Record
- How to Handle Chargebacks

Processors & Gateways
- Overview
- Recommended
- Changing
- Alternate Names
- Authorize.net
- ClearView
- Converge
- Kicbac
- Lynnbrook Group
- Lynnbrook Classic
- Pay With Cause
- Payeezy
- PayPal
- Plug'n Pay
- Powertranz
- Stripe
- USA ePay
- Vacation Rent Payment (VRP)
- Worldline (Bambora)

Property Management

PMv2
- Overview
- Setup & Configuration
- Common Issues & Questions
- PMv2 Upgrade
- Cohosting vs. Property Management
- Expenses
  - Overview
  - Setup & Configuration
  - Commission on Fee Expenses
  - Common Expense Commission Configurations
- Statement Views
  - Setup & Configuration
  - Built-in Columns
  - Custom Formula Columns
- Owner Statements
  - Overview
  - Setup & Configuration
  - Legacy Bookings on Owner Statements
  - Extra Bookings
  - Missing Bookings
  - Statement Taxes
- Owner Payouts
  - Owner Payouts
  - Direct Owner Payments
- PM Lock
  - Overview
- PM Statements
  - Overview
  - Setup & Configuration
- Reports
  - Owner Statement Expenses
  - Owner Statement Summary

PMv1 (Legacy)
- Overview (Legacy)
- Setup & Configuration (Legacy)
- Common Issues & Questions (Legacy)
- Expenses (Legacy)
  - Expenses Overview (Legacy)
- Owner Statements (Legacy)
  - Overview (Legacy)
  - Extra Bookings (Legacy)
  - Missing Bookings (Legacy)
- Owner Payouts (Legacy)
  - Direct Owner Payments (Legacy)
- PM Lock (Legacy)
  - Overview (Legacy)

Reports

Reports (non-exhaustive)
- Date Range
- Available Nights Report
- Empty Units Report
- Payments Summary Report
- Bookings Detail Report
- Email List Report
- Line Item Pivot Report
- Taxes Detail Report
- Listing Site Fees Report
- Credit Card Processing History
- Insurance Detail Report

Rezzy AI

Directives
- Setup & Configure

FAQs
- Setup & Configure

Websites

Hosted Websites
- Overview
- Add Video to Your Photos Video
- Add Video to Your Website
- Add a Virtual Tour to Your Website
- HTML Widgets
- Adding a Blog
- How to Add Custom Code
- Common Issues and Questions
- Hosted Website Customizations using CSS Magic
- Customizations for Footers
- Customizations for Headers
- Customizations Headers & Menus
- Create a Custom Page
- Create a Video Page
- Copy Your Existing Hosted Website
- Social Share Image
- Home Page
- Hosted Website Video
- Anchors and Links
- Listing Site Tracking
- Multiple area searches
- Multi-Property Hosted Website Dynamic Photo Layout Option
- Hosted Website SEO Optimization
- Prominent Amenities
- Rates Display
- Redirect Back to Your Website After Booking
- ADA and Hosted Website Accessibility
- Single to Multiple Property Website
- Going Live With Custom Domain Name
- Setting DNS for GoDaddy
- Setting DNS for NameCheap
- Setting DNS for Squarespace Domains
- Tags
- Transitioning from my old site

Integrated Websites
- Overview

Property Sharing
- Setup & Configuration

Widgets
- Overview
- Setting up widgets for inquiries, bookings, availability, rates and reviews
- Adding Widgets to Weebly
- Adding Widgets to Wix
- Adding Widgets to WordPress
- Adding Widgets to WordPress Video
- Cross-Domain Analytics
- CSS Magic for Widgets
- Common Issues & Questions
- Fix 403 Error by Whitelisting in WordFence
- Prepopulating Widget Fields
- Website Widgets Video
- Widget Settings
- Adding Widgets to SquareSpace

WordPress Plugin
- Overview
- Common Issues and Questions
- Setup & Connecting
- Shortcodes
- WordPress Designers
- WordPress Plugin Video

Updates & Archives

Changelog
- 2026
  - Update February 25, 2026
  - Update February 18, 2026
  - Update February 11, 2026
  - Update February 4, 2026
  - Update January 28, 2026
  - Update January 21, 2026
  - Update January 14, 2026
  - Update January 7, 2026
- 2025
  - Update December 17, 2025
  - Update December 10, 2025
  - Update December 3, 2025
  - Update November 26, 2025
  - Update November 19, 2025
  - Update November 12, 2025
  - Update November 5, 2025
  - Update October 28, 2025
  - Update October 22, 2025
  - Update October 15, 2025
  - Update October 6, 2025
  - Update October 1, 2025
  - Update September 24, 2025
  - Update September 17, 2025
  - Update September 10, 2025
  - Update September 3, 2025
  - Update August 27, 2025
  - Update August 20, 2025
  - Update August 13, 2025
  - Update August 6, 2025
  - Update July 30, 2025
  - Update July 23, 2025
  - Update July 16, 2025
  - Update July 9, 2025
  - Update July 2, 2025
  - Update June 25, 2025
  - Update June 18, 2025
  - Update June 11, 2025
  - Update June 4, 2025
  - Update May 28, 2025
  - Update May 21, 2025
  - Update May 14, 2025
  - Update May 7, 2025
  - Update April 30, 2025
  - Update April 23, 2025
  - Update April 16, 2025
  - Update April 9, 2025
  - Update April 2, 2025
  - Update March 26, 2025
  - Update March 19, 2025
  - Update March 12, 2025
  - Update March 5, 2025
  - Update February 26, 2025
  - Update February 19, 2025
  - Update February 12, 2025
  - Update February 5, 2025
  - Update January 29, 2025
  - Update January 22, 2025
  - Update January 15, 2025
  - Update January 8, 2025
- 2024
  - Update December 18, 2024
  - Update December 4, 2024
  - Update November 20, 2024
  - Update November 13, 2024
  - Update November 6, 2024
  - Update October 30, 2024
  - Update October 23, 2024
  - Update October 9, 2024
  - Update October 2, 2024
  - Update September 25, 2024
  - Update September 18, 2024
  - Update September 11, 2024
  - Update September 4, 2024
  - Update August 28, 2024
  - Update August 21, 2024
  - Update August 14, 2024
  - Update August 7, 2024
  - Update July 31, 2024
  - Update July 24, 2024
  - Update July 17, 2024
  - Update July 10, 2024
  - Update July 3, 2024
  - Update June 26, 2024
  - Update June 19, 2024
  - Update June 12, 2024
  - Update June 5, 2024
  - Update May 29, 2024
  - Update May 22, 2024
  - Update May 15, 2024
  - Update May 8, 2024
  - Update May 1, 2024
  - Update April 24, 2024
  - Update April 17, 2024
  - Update April 10, 2024
  - Update April 3, 2024
  - Update March 27, 2024
  - Update March 20, 2024
  - Update March 13, 2024
  - Update March 6, 2024
  - Update February 28, 2024
  - Update February 21, 2024
  - Update February 14, 2024
  - Update February 7, 2024
  - Update January 31, 2024
  - Update January 24, 2024
  - Update January 17, 2024
  - Update January 10, 2024
  - Update January 3, 2024
- 2023
  - Update December 20, 2023
  - Update December 6, 2023
  - Update November 29, 2023
  - Update November 22, 2023
  - Update November 15, 2023
  - Update November 8, 2023
  - Update November 1, 2023
  - Update October 25, 2023
  - Update October 18, 2023
  - Update October 11, 2023
  - Update October 4, 2023
  - Update September 20, 2023
  - Update September 13, 2023
  - Update September 6, 2023
  - Update August 30, 2023
  - Update August 23, 2023
  - Update August 16, 2023
  - Update August 9, 2023
  - Update August 2, 2023
  - Update July 26, 2023
  - Update July 19, 2023
  - Update July 12, 2023
  - Update June 28, 2023
  - Update June 21, 2023
  - Update June 14, 2023
  - Update June 7, 2023
  - Update May 24, 2023
  - Update May 17, 2023
  - Update May 10, 2023
  - Update May 3, 2023
  - Update April 26, 2023
  - Update April 19, 2023
  - Update April 12, 2023
  - Update March 30, 2023
  - Update March 22, 2023
  - Update March 15, 2023
  - Update March 8, 2023
  - Update March 1, 2023
  - Update February 22, 2023
  - Update February 15, 2023
  - Update February 10, 2023
  - Update February 3, 2023
  - Update January 27, 2023
  - Update January 12, 2023
  - Update January 4, 2023
- 2022
  - Update December 23, 2022
  - Update December 16, 2022
  - Update December 15, 2022
  - Update December 8, 2022
  - Update November 29, 2022
  - Update November 23, 2022
  - Update November 21, 2022
  - Update November 11, 2022
  - Update November 1, 2022
  - Update October 21, 2022
  - Update October 14, 2022
  - Update October 9, 2022
  - Update October 4, 2022
  - Update September 30, 2022
  - Update September 26, 2022
  - Update September 23, 2022
  - Update September 15, 2022
  - Update September 12, 2022
  - Update September 6, 2022
  - Update August 25, 2022
  - Update August 12, 2022
  - Update August 5, 2022
  - Update July 29, 2022
  - Update July 12, 2022
  - Update July 1, 2022
  - Update June 21, 2022
  - Update May 24, 2022
  - Update May 17, 2022
  - Update April 26, 2022
  - Update April 18, 2022
  - Update April 11, 2022
  - Update April 4, 2022
  - Update March 21, 2022
  - Update March 8, 2022
  - Update February 21, 2022
  - Update February 14, 2022
  - Update January 31, 2022
  - Update January 17, 2022
- 2021
  - Update December 23, 2021
  - Update December 21, 2021
  - Update December 13, 2021
  - Update November 15, 2021
  - Update November 8, 2021
  - Update November 1, 2021
  - Update October 18, 2021
  - Update October 11, 2021
  - Update September 27, 2021
  - Update September 20, 2021
  - Update September 13, 2021
  - Update September 6, 2021
  - Update August 30, 2021
  - Update August 23, 2021
  - Update August 16, 2021
  - Update August 9, 2021
  - Update August 2, 2021
  - Update July 26, 2021
  - Update July 19, 2021
  - Update July 12, 2021
  - Update July 5, 2021
  - Update June 28, 2021
  - Update June 14, 2021
  - Update June 1, 2021
  - Update May 24, 2021
  - Update May 10, 2021
  - Update May 3, 2021
  - Update April 17, 2021
  - Update April 12, 2021
  - Update April 5, 2021
  - Update March 29, 2021
  - Update March 22, 2021
  - Update March 1, 2021
  - Update February 22, 2021
  - Update February 2, 2021
  - Update February 1, 2021
  - Update January 25, 2021
  - Update January 11, 2021
- 2020
  - Update December 21, 2020
  - Update December 7, 2020
  - Update November 30, 2020
  - Update November 23, 2020
  - Update November 9, 2020
  - Update November 2, 2020
  - Update October 26, 2020
  - Update October 19, 2020
  - Update October 13, 2020
  - Update September 28, 2020
  - Update September 21, 2020
  - Update September 7, 2020
  - Update August 31, 2020
  - Update August 24, 2020
  - Update August 10, 2020
  - Update August 3, 2020
  - Update July 27, 2020
  - Update July 20, 2020
  - Update July 13, 2020
  - Update July 6, 2020
  - Update June 29, 2020
  - Update June 22, 2020
  - Update June 8, 2020
  - Update June 1, 2020
  - Update May 18, 2020
  - Update May 11, 2020
  - Update April 27, 2020
  - Update April 13, 2020
  - Update March 30, 2020
  - Update March 23, 2020
  - Update March 16, 2020
  - Update March 3, 2020
  - Update Feb 24, 2020
  - Update Feb 17, 2020
  - Update Feb 10, 2020
  - Update Feb 3, 2020
  - Update Jan 20, 2020
  - Update Jan 13, 2020
- 2019
  - Update Dec 30, 2019
  - Update Dec 16, 2019
  - Update Dec 9, 2019
  - Update Dec 2, 2019

Email Blast Archive
- 2026
  - Mar 03, 2026 - Attending the Poconos STR Conference? Visit OwnerRez at Booth 38
  - Feb 18, 2026 - 👀 First Look: Booking Overview Redesign (Coming Wednesday!)
  - Feb 11, 2026 - 2 Weeks Left to Upgrade to PMv2
  - Feb 06, 2026 - Webinar With Boostly Next Week!
  - Feb 02, 2026 - Rezzy AI Webinar This Friday!
  - Jan 29, 2026 - Webinar With Happy Guest Next Week!
  - Jan 22, 2026 - PMv2 Upgrade Required by Feb 28
  - Jan 16, 2026 - Rezzy AI - Available to Everyone on January 28th!
  - Jan 13, 2026 - Update to Airbnb “Getting Around” description syncing
  - Jan 6, 2026 - Clarifying what “deprecated” means for Converge users
  - Jan 5, 2026 - Still using Converge for payments in OwnerRez? It’s time to move on.
- 2025
  - Dec 29, 2025 - PMv2 Is Now Available in Your Account!
  - Dec 29, 2025 - PMv2 Webinar Next Week!
  - Dec 12, 2025 - Discover the All-New Property Management (PM) System in OwnerRez
  - Dec 12, 2025 - Major upgrade about to launch for Property Management (PM)! Want another look?
  - Dec 12, 2025 - PMv2 Is Coming in January! Get Ready for the Big Upgrade
  - Dec 12, 2025 - You’re Already on PMv2. Here’s What’s Coming Next!
  - Dec 8, 2025 - Upcoming Improvement to Airbnb Reviews in Your OwnerRez Account
  - Dec 8, 2025 - Upcoming Improvement to Vrbo Reviews in Your OwnerRez Account
  - Nov 29, 2025 - New Reason to List on Vrbo: Strike-Through Pricing & Promo Badges 🛒🏷️
  - Nov 29, 2025 - Now Available: Vrbo Strike-Through Pricing, Promotional Badging, and OneKey/Mobile Discounts ✨
  - Nov 29, 2025 - Upgrade Your Vrbo Connection for Strike-Through Pricing & Promo Badges ⚡
  - Nov 21, 2025 - Urgent: Incorrect Tax Expenses created on some of your bookings
  - Nov 17, 2025 - Upcoming PM update for booking expenses (the "Booking Net" upgrade)
  - Oct 27, 2025 - Airbnb New Single Fee Structure Now Live
  - Oct 20, 2025 - Get Ready for the New PayPal with Venmo & Pay Later
  - Oct 20, 2025 - Webinar With Lynnbrook This Week!
  - Oct 17, 2025 - Damage Protection now available for 10+ bedroom and mutually blocked properties
  - Oct 17, 2025 - Damage Protection now available for 10+ bedroom properties
  - Oct 17, 2025 - Historical bookings may re-appear on new PM statements. Here's why…
  - Oct 17, 2025 - Upcoming PM data migration for your historical bookings
  - Oct 01, 2025 - VRMA International Is Two Weeks Away, and OwnerRez Will Be There!
  - Sept 25, 2025 - Webinar With PetScreening Next Week!
  - Sept 24, 2025 - SMS Messaging Update: Sending Outside the U.S. and Canada
  - Sept 20, 2025 - We’ve Reverted the Recent Change to Your ‘Children’ Setting
  - Sept 19, 2025 - We’ve Updated Your Listings to Include Children
  - Sept 18, 2025 - VRMA International Is One Month Away, and OwnerRez Will Be There!
  - Sept 12, 2025 - Webinar With Jervis Systems Next Week!
  - Sept 11, 2025 - FAVR Xtravaganza Is Next Week, and We’ll Be There
  - Aug 28, 2025 - Airbnb Service Fee Changes for API Hosts
  - July 21, 2025 - Thanks so much for your interest in joining the Rezzy AI 🐉 private beta!
  - July 16, 2025 - Thanks so much for your interest in joining the Rezzy AI 🐉 private beta!
  - July 7, 2025 - Action Needed: Update Your Plug’n Pay Settings for Continued Compatibility
  - July 3, 2025 - Webinar With Boostly Next Week – July Correction
  - July 3, 2025 - Webinar With Boostly Next Week!
  - July 2, 2025 - Duplicate VAT Fee on Some Airbnb Bookings
  - July 1, 2025 - Cancellation Policy Grace Period Behavior Update
  - Jun 24, 2025 - No Refund Cancellation Policies Could Be Costing You Bookings
  - Jun 24, 2025 - Small Policy Tweak = Big Booking Boost on Vrbo
  - Jun 24, 2025 - Strict Cancellation Policies Could Be Costing You Bookings
  - Jun 24, 2025 - Your Cancellation Policy May Be Misconfigured on Vrbo
  - Jun 24, 2025 - Your Vrbo Cancellation Policy May Be Blocking Bookings
  - Jun 4, 2025 - Airbnb Transaction Sync Automatically Enabled on July 1st
  - May 23, 2025 - Memorial Day Sale: Save Big on OwnerRez – Limited Time!
  - May 15, 2025 - Action Required: Update Your Bambora Integration by June 1st
  - Apr. 23, 2025 - Recent Change to “Apply Season By” Setting in OwnerRez Pricing Preferences
  - Apr. 23, 2025 - Airbnb Policy Changes Regarding Rental Agreements and Guest Communications
  - Apr. 16, 2025 - Action Required: Update Your Bambora Integration by June 1st!
  - Apr. 8, 2025 - Webinar With AIPEX This Week!
  - Mar. 19, 2025 - Deprecated Payment Processors
  - Jan. 22, 2025 - Webinar With StayFi Next Week!
  - Jan. 15, 2025 - Webinar With HostBuddy AI Next Week!
  - Jan. 10, 2025 - Airbnb Bookings With Missing Per Night Guest Fees
  - Jan. 10, 2025 - Configuring Per Guest Per Stay Fees on Airbnb
  - Jan. 9, 2025 - Airbnb Bookings With Missing Per Night Guest Fees
  - Jan. 9, 2025 - OwnerRez 2024 Year in Review
  - Jan. 6, 2025 - Change to SpotRates Endpoint in V2 API
- 2024
  - Dec. 27, 2024 - New Airbnb Cancellation Policy Changes
  - Dec. 20, 2024 - Update on Booking.com iCal Feeds in OwnerRez
  - Dec. 18, 2024 - OwnerRez Quote and Inquiry Webhooks Now Available
  - Nov. 20, 2024 - OwnerRez setting will increase Airbnb bookings!
  - Nov. 18, 2024 - OwnerRez setting will increase Vrbo bookings!
  - Nov. 7, 2024 - Review your Vrbo API connection
  - Oct 31, 2024 - Damage Protection Changes for 10+ Bed Properties
  - Oct 7, 2024 - VRMA One Week Out
  - Sep 13, 2024 - VRMA One Month Out
  - Sep 9, 2024 - Redesigned Login, Google
  - Sep 5, 2024 - Children Allowed Rule

Staff Reference

Debugging Steps
- Booking.com Debugging
- Data Debugging
- Door Lock Integration Debugging
- Engineering Questions
- Schlage Lock Integration Debugging
- Listing Site ID numbers
- Testing HTML In Support
- Vrbo Debugging

Engagement
- Engagement Help Agent
- Competitive Analysis
- Engagement SA Tags
- ET-Closed Report
- ET-VIP Call Process
- ET-Software Advice Call Process
- Promo Deal Flow
- Stats
- Test of Guidde Walkthrough videos
- Test Tabbed Interface

Human Resources
- Current 2024 - Health Insurance
- Annual Compliance Notices
- RustDesk Installation
- Policies
  - Paid Time Off (PTO)
  - The Importance of Privacy and Security - "Ken Chat"
  - Work Hours / PTO - Paul W
  - Why the All-Hands Meeting?
- Outdated Insurance
  - 2023 Health Insurance
  - Allied Health Insurance

Fun Stuff
- Book Club
- Get Up and MOVE
- OwnerRez-ipes
- Retreat 2023 Punta Cana
- Retreat 2024 Playa Paraíso, Cancun, Mexico
- Retreat 2025 Tanque Verde Ranch - Tucson, AZ
- Team Merch
- Walking Club
- Water Cooler

Google Sheets
- Emulating Excel
- Opening Office Docs in Google Sheets

Help System Admin
- Help Tickets PS Control

Helpdesk
- General Info
  - Good Lynnbrook Info to know
  - Common Tickets
  - Support Procedures
  - Support Procedures (WIP)
  - Banned Passwords
  - SA-blocked Email Domains
  - Messaging API Personal Access Grant
- Tier 1 Helpdesk
  - T1 Help Desk Support Guide
  - CSS Goodies
  - Account Complete Checklist
  - Airbnb API publishing error 'Listing doesn't meet publishing requirements'
  - Account Suspension
  - Airbnb API and Content
  - Airbnb Messaging Preferences
  - Airbnb Smart Pricing
  - Authentication and Security
  - Booking.com (BDC) Bookings not following OwnerRez Rules
  - Booking.com (BDC) Payment & Visibility Oddities
  - Booking.com RTB
  - Booking.com Surcharge Inclusions
  - Bulk Property Import
  - Channel Bridge Debugging
  - Chargebacks
  - Competitor Analysis
  - Discounts for transferring clients
  - DNS for dummies
  - Forum Post Handling
  - GVR error codes etc.
  - Internal Diagnostics and Processes
  - Lynnbrook Payment Processor Quick-Reference
  - Requesting Reviews from Clients
  - Third Party Software
  - Triage Ticket Process
  - TWILIO Basic Ticket Handling
  - Twilio Phone Number Porting Process
  - TWILIO Phone Number Refresh
  - Verified Domains - Moving Between Accounts
  - Vrbo API booking failed to complete
  - Vrbo API Checkpoints
  - Vrbo API Error ZIP File Debugging
  - Vrbo API Problems
  - Vrbo Flat Taxes
  - What happens when an account is closed?
  - Unsuppress Email Addresses
- Tier 2 Helpdesk
  - T2 Support Guide
  - Escalated Channel Issue Tracking
  - If an OwnerRez Phishing email or site is reported to us
  - When Rental Guardian reaches out and asks us to ban a user from damage protection, how do you do that?
  - Debugging for subdomain SSL
  - SSL Certificate Generation: Nudge vs Regenerate
  - How to ban user from DP
  - Avalara Oddities
  - SSL Certificates: Regenerate vs Nudge
  - General T2 Troubleshooting Processes
  - Fraud Review Process
  - GVR Daily actions
  - Google VR Landing Page File Process
  - GVR Eligibility
  - SMS Brands Support
  - Twilio Console Navigation
  - Known Issues Tracker (KIT) - Deprecated
- Tier 3 Helpdesk
  - T3 Engineer Support Guide
  - Helpdesk Tier 3 Tips & Tricks

Onboarding Procedures
- Jumpstart
- Jumpstart Invites - Procedures for Jumpstart Prospect Tag
- Onboarding Procedures on how to claim HD tickets
- Onboarding SA Tags
- ProConnect CSE Setup Checklist
- ProConnect QA Checklist
- ProConnect Queue Wait Time
- ProConnect Sending Contract & DocuSign to Client
- ProConnect Setup Steps
- ProConnect What The Client Needs To Provide
- Transfer Information Between OwnerRez Accounts

Partner Integrations
- Integration Support Contacts
- Internal Partner Demos
- Upcoming Door Lock Integrations
- Testing New Common Issues & Questions Update
- Integrations In Progress

PCI
- Latest PCI Attestation
- Clients requesting OR Attestation doc

PM
- PM Internal Training Videos
- PMv2 Upgrade Support

Product
- Template and Trigger Test
- Content and Style Guide
- Glossary Submissions
- Internal Domain Names for "Live Websites" in Test Environments
- Payment Processors Documentation
- Product Coordination Reference Guide: Procedures & Guidelines
- Support Doc Change Log
  - 2026
  - 2025
  - 2024
  - 2023

QBO
- QBO Internal Training Videos

Reference Websites
- Example Websites
- Hosted and External
- WordPress Plugin with Postman

Tips & Tricks
- Bug/FR/DPAF Submission Wizard
- VRBO AI Pricing Verifier
- Dummy Data Imports
- Email Signature
- Freshdesk Smoothening - Tampermonkey
- Greenshot / Screenshot
- Merge Events for Google Calendar
- Hide Admin Bar
- Redirecting Arbitrary Domains
- Search Engines - Internal
- Shortcuts
- Stage Account Configuration
- Training - How to Allow Your Team to Listen to a Phone Call Made with the Dialer
- Zoho Desk Smoothening

Video Schedule
- Video Schedule

Staff Reference » PCI

Updated today

Latest PCI Attestation

Signed 1/14/2024

Latest AOC for SAQ-D-SP (Service Provider) signed-compressed.pdf

This document is not to be provided to clients needing attestation for their payment processors. This is to be provided to payment processors directly if they are writing in to us.