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Staff Reference » Tips & Tricks
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Shortcuts

OwnerRez

Grids

  • You can copy a grid cell value in a Griddly grid (the green ones) by holding down Ctrl + C and right-clicking on the grid cell.
  • You can quickly open a grid row in a new tab one of two ways (without having to right-click> open in new tab). This method also generally works for links throughout the app:
    • By clicking anywhere on the row with the middle mouse button
    • By holding down Ctrl and left-clicking anywhere in the row.

Shortcut Keys

These trigger global actions and will work on any page with the corresponding button present.

  • User-facing
    • / - Open the in-app Search flyout (when no input element or tiny/mce editor is focused/selected)
    • Ctrl + / - Open the in-app Seach flyout at all times
    • Ctrl + Alt + F - Select Ribbon Calendar Property Filter (available if > 1 property)
    • Ctrl + Alt + Q - Open Quick Quote pop-up at all times
    • Ctrl + Alt + C - Open Find or Create Guest pop-up at all times
  • Internal-only
    • Ctrl + Alt + A - Open the Admin dropdown
    • Ctrl + Alt + D - Open the Dialer
    • Ctrl + Alt + L - Open the Audit Log
    • Ctrl + Alt + U - Unimpersonate
    • Ctrl + Alt + X - Redirects to Cache

Property Checkboxes

You can quickly select or deselect a range of property checkboxes by holding down Shift, clicking on one checkbox, and then checking on another checkbox. Both checkboxes and all of the checkboxes in between will be selected or deselected depending on the current state of the first checkbox you click:

Create New Account without Credit Card

Use this URL to bypass the credit card requirement:

https://app.ownerrez.com/join?bp=or_card

NOTE: hand this out sparingly!  Really only for partners and VIPs.

Zoho Desk

Zoho Desk has many useful keyboard shortcuts you can use to move around quicker -- you can see all of the available shortcuts by clicking the keyboard icon in the Zoho Desk footer, or pressing Shift + ? (make sure you're not in an editor). If shortcuts don't work, go to Preferences and make sure that "Keyboard shortcuts" is turned on.

Here are a few of the most common ones:

  • In a ticket:
    • Shift + R - Reply all
    • Shift + C - Comment
    • Shift + W - Follow/Un-follow
    • Shift + A - Assign to
    • Shift + T - Add tags
    • Shift + G - Add followers
    • Shift + M - Select Macro
    • Ctrl + Enter - Send reply when editing

Zendesk

Zendesk has many useful keyboard shortcuts you can use to move around quicker -- you can see all of the available shortcuts by going to Keyboard Shortcuts under your profile icon in the top right corner of ZenDesk. If shortcuts don't work, go to Keyboard Shortcuts and make sure that "Enable keyboard shortcuts" is turned on.

Here are a few of the most common ones:

  • In the composer, type / to search for a macro. Once you've selected the macro you want, hit Enter to insert it. If this doesn't work, go to Keyboard Shortcuts and make sure "Enable keyboard shortcut for macros in composer" is turned on.
  • Ctrl + Alt + V - If you're in a ticket, go back to the Views area (the list of tickets)
  • Ctrl + Alt + A - Toggle the Apps tab (show the OR sidebar or hide it)
  • You can submit comments via keyboard (same as clicking the dropdown button in the bottom right):
    • Ctrl + Alt + O - Submit as Open
    • Ctrl + Alt + P - Submit as Pending
    • Ctrl + Alt + D - Submit as On-hold
    • Ctrl + Alt + S - Submit as Solved

Gmail and Google Chat

Windows OS Shortcuts

Additional General Windows shortcuts to speed things up!

  • Double click on a word to select it all, then you can Ctrl + C to copy
  • Ctrl + A - Selects all text in a section or page
  • Ctrl + C - Copies a selection
  • Ctrl + X - Cuts a selection
  • Ctrl + V - Pastes what was copied/cut
  • ⊞ Win key + ⬆️ or ⬇️ or ⬅️ or ➡️ arrows - Dock the window to the upper or lower or right or left half of the screen
  • ⊞ Win key + Shift + ⬅️ or ➡️ arrows - Moves the window you are on over to the monitor on the left or right
  • ⊞ Win key + Shift + ⬆️ or ⬇️ arrows - Up maximizes, down un-maximizes or minimizes
  • ⊞ Win key + . (period) or ⊞ Win key + ; (semicolon) - Opens the Windows emoji keyboard
  • ⊞ Win key + H  Opens the Microsoft Speech to Text program that will allow you to dictate in any text box such as ZD, Google Chat, Email, etc etc

For more, check out Microsoft's Keyboard shortcuts in Windows article.

Clipboard History

Ctrl + V lets you paste the last thing you pasted, but Windows also has a way to track multiple items on the clipboard at once and let you pick one. On Windows 10 (as long as it's a version since October 2018), you can enable clipboard history: https://www.howtogeek.com/671222/how-to-enable-and-use-clipboard-history-on-windows-10/

For Windows 11: https://www.howtogeek.com/821168/how-to-enable-and-use-clipboard-history-on-windows-11/

And then press ⊞ Win key + V to view your last 25 items on the clipboard and pick the one to paste.

Text Extractors

One of them is the Text Extractor which allows you to lasso text in an image and have it OCR'ed into text on the clipboard. If somebody sends you a screenshot, but you need the text -- whether it be a booking number or paragraphs of content, you can use this tool to copy text from an image.

Install PowerToys and then access the extractor by using ⊞ Win key + Shift + T More on this: https://learn.microsoft.com/en-us/windows/powertoys/text-extractor 

  • OCR2Edit tool allows you to convert a saved image that contains text to a text file.

Grouping Tabs Together

If you tend to have many tabs open you can group them together to keep them organized. Just right-click on one tab > Add tab to group > create new group > name the group. You can then add tabs by right-clicking or drag/drop into that group.