Used by over 2 billion users worldwide, WhatsApp Business supports vacation rental businesses of all sizes. OwnerRez's WhatsApp Business integration (Private Beta) lets you connect directly with your guests in the OwnerRez Unified Inbox.
You can connect your existing WhatsApp Business account or create a new one during the connection process.
If you haven't already, be sure to review our Messaging Overview support article.
Setup & Connecting
In OwnerRez, navigate to Settings > Messaging > WhatsApp > Connect WhatsApp.
Connect your WhatsApp account to OwnerRez by clicking Continue.
Select your Business from the Business portfolio dropdown list and either Create a new WhatsApp Business account or Connect your existing WhatsApp Business App.
Complete your business profile by entering your business name, country, business website, and clicking Next.
Enter your business phone number and click Next.
Click Next on the "Enter your WhatsApp Business phone number" page.
Confirm your phone number and/or select your timezone. Use your WhatsApp Business app to scan the QR code.
In your WhatsApp Business app, connect to OwnerRez by clicking OK.
In your WhatsApp Business app, decide whether to share all or none of the chat history, then tap Confirm.
In your WhatsApp Business app, tap on Connect to the Business Platform.
You may have to rescan a QR code with your WhatsApp Business app to complete the connection.
Review what you'll share with OwnerRez and click Confirm.
Connecting your WhatsApp Business account may take a few moments. When your account is connected, click Finish. Optionally, you can add a credit card by clicking the Add Payment Method button.
Before you can begin messaging on WhatsApp, OwnerRez will need to verify your business. You will receive an email when this is complete.
Your WhatsApp Business account connection will be initiated, pending, and under review by WhatsApp.
What's Next
Depending on your chat history selection during your connection process, older WhatsApp messages from before OwnerRez was connected will be automatically pulled into the Unified Inbox, but you may not be able to respond in the Unified Inbox until your business is fully verified by Meta, which can take 12-24 hours.
Long-time WhatsApp Business account users may be able to see and correspond with others in both their WhatsApp app and the OwnerRez Unified Inbox, while newer WhatsApp Business account users may be able to see and correspond with others only in the OwnerRez Unified Inbox, similar to SMS messaging.
You can also connect your WhatsApp Business account to your Facebook account. For instructions, see Meta's How to add a WhatsApp Business account to a Facebook Page Help Center article.