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Rezzy AI can now control Smart Reviews automatically
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Hey [first name]!
Thank you for using Rezzy AI! We hope you are enjoying the additional automation and time savings she provides when communicating with your guests.
While reviewing accounts that are using Rezzy, we noticed that Smart Reviews (formerly Automatic 5-Star Reviews) are currently disabled in your settings. We recently added an exciting enhancement that may make Smart Reviews worth another look.
Smart Reviews can now work together with Rezzy to evaluate guest sentiment before posting a review. If Rezzy detects negative guest sentiment during the stay or in post-stay communication, Smart Reviews can automatically skip leaving the review.
This means you can confidently automate reviews while avoiding situations where a guest experience may not have gone well.
How it works
When enabled, Smart Reviews can automatically skip reviews when:
“The booking has negative sentiment”
Turn on Smart Reviews
You can enable Smart Reviews here:
https://app.ownerrez.com/reviews?view=Host
Go to:
Reviews > Host Reviews
Then enable Smart Reviews for your Airbnb or Vrbo listings. You can then view or adjust Smart Review settings.
Go to:
Reviews > Host Reviews > Smart Reviews settings
This enhancement allows Smart Reviews and Rezzy AI to work together to help ensure reviews are only sent for positive guest experiences.
Rezzy is something we care deeply about here at OwnerRez. She is a bit like our baby, and we are constantly working to make her smarter and more capable. More exciting improvements and enhancements are already on the way, and we look forward to continuing to grow what Rezzy can do for you. ✨
If you have any questions, feel free to reply to this email, and our team will get back to you as soon as possible.
-The OwnerRez Team