GuestReply replies to your guests using your brand’s tone of voice, ensuring every guest interaction feels authentic. GuestReply's chatbot supports over 80 languages, enabling smooth and personalized interactions for each guest. It also offers AI-powered recommendations to suggest upgrades and additional services.
Steps for integration
Follow the integration instructions in GuestReply's OwnerRez Help Center article.
1. Select OwnerRez in GuestReply
After registering a new account in GuestReply, you'll see a screen to select your PMS. Click the OwnerRez option in the list of available integrations, then click Link Account.
2. Authorize GuestReply
You'll be redirected to the OwnerRez authorization page. Here, you need to grant GuestReply permission to access your OwnerRez account data. Review the access being requested and click the Authorize guestreply-dev button.
Integration Complete! Once you authorize the connection, you'll be redirected back to GuestReply. The system will automatically import and sync your listings and conversations from your OwnerRez account.
Next Steps
- Configure sync settings in your GuestReply dashboard
- Test the integration with a sample booking
- Set up automated responses for your guests
What Data is Transmitted
GuestReply only writes new host messages and does not adjust bookings or listing data. They set up webhooks to receive real-time notifications when new messages arrive or new bookings are made. This allows GuestReply to respond to your guests instantly without delays.- Account listings
- Account bookings
- Account conversations
- Account availability