Subject
Review Your Airbnb Cancellation Policy
Body
Hey [first name]!
Last fall, Airbnb retired the Strict 14 cancellation policy. While some hosts were allowed to keep Strict 14 on existing listings, Airbnb no longer permits this policy for many listings and has begun rejecting updates that reference it.
As a result, affected listings may display an "Invalid cancellation policy" error and be unable to sync updates successfully with Airbnb.
What We Did
To prevent listings from remaining in an error state, we automatically updated any affected listings from Strict 14 to Limited, Airbnb's closest available replacement policy.
This change was necessary because Airbnb no longer accepts Strict 14 for these listings, and OwnerRez cannot override Airbnb's policy requirements.
What This Means for You
You are receiving this email because one or more of your Airbnb listings was impacted by this change.
We recommend reviewing your Airbnb cancellation policy settings to ensure they align with your business preferences. You can review your current settings by navigating to:
Settings > Channel Integrations > Airbnb > Policies
Learn More
To learn more about Airbnb's current cancellation policy options, including Limited, please review Airbnb's documentation:
https://www.airbnb.com/help/article/475#section-heading-1
Questions?
If you have any questions about how this change affects your listings, please contact our support team at help@ownerrez.com.
Thanks,
The OwnerRez Team