The OwnerRez My Stay Guest Portal allows your guests to easily confirm contact information, complete custom fields, sign rental agreements, submit security deposits, and add or decline travel insurance (when available), all on one webpage. The same BUFIXUP merge field and booking cleanup links will continue to work, but guests will now land in this My Stay experience.
My Stay Guest Portal
Booking Overview Requirements
The Requirements section on the Booking Overview shows whether each booking is Met, Pending, or Not Met. This gives you instant visibility into what your guest has completed and what still requires action. Click on the upper-right kebab menu to copy the My Stay Guest Portal Link.
When you click on the upper-right kebab menu to copy the My Stay Guest Portal Link, you can copy or preview the link, or compose an Email to the guest.
Hosts can monitor their guests' My Stay progress in the Requirements section of the Booking Overview, which is automatically updated as guests complete each required section.
Guest Experience
If you do not require certain reservation options (e.g., custom fields, rental agreements, or security deposits), they will not be displayed to guests on the My Stay Guest Portal Link. The only reservation options displayed to guests on the My Stay Guest Portal Link are your booking requirements. If you do not require a rental agreement, it will not be displayed in your Requirements section on the Booking Overview or to your guest on the My Stay Guest Portal Link.
When your guest clicks the My Stay Guest Portal Link you've sent them, they can complete your booking requirements, such as confirming their contact information, completing custom fields, signing rental agreements, submitting security deposits, and adding or declining travel insurance (when available), one by one. Guests can complete those sections by clicking on Get Started.
Guests can get directions to the property by clicking on the Directions link, and add their reservation dates to their calendar by clicking on Add to Calendar.
When guests click Get Started, they'll be taken to the first required section, which in this case is to confirm their contact information (e.g., phone, address, city, state, zip). Some fields will be prefilled with the information OwnerRez already has. Any custom field requirements will be included in the Additional Questions section.
Depending on your booking requirements, guests will be guided through each step, including rental agreements, security deposits, and travel insurance options.
At the end of each section, guests can Save/Sign and Continue, Edit a previous section, or return to their My Stay Guest Portal by clicking Back to My Stay.
If sections remain incomplete, their My Stay Guest Portal will display a yellow Pending section label, and guests can click the Continue button. Completed sections have green labels (e.g., Confirmed, Signed, etc.).