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New Smart Reviews improvement now active in your account
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Hey [first name]!
Thank you for using Rezzy AI! We hope you are enjoying the additional automation and time savings she provides when communicating with your guests.
We wanted to let you know about an exciting new enhancement that has been added to your account.
Smart Reviews (formerly Automatic 5-Star Reviews) can now work together with Rezzy to evaluate guest sentiment before posting a review. If Rezzy detects negative guest sentiment during the stay or in post-stay communication, Smart Reviews can automatically skip leaving the review.
This helps prevent situations where a 5-star review is posted for a guest when the overall experience may not have gone well, giving you a little extra protection while still benefiting from automation.
What’s changed
A new option has been added under Bookings to Skip:
“The booking has negative sentiment”
This setting is already enabled by default in your Smart Reviews settings.
Where to find it
You can view or adjust this setting here:
https://app.ownerrez.com/reviews?view=Host
Go to:
Reviews > Host Reviews > Smart Reviews settings
This enhancement allows Smart Reviews and Rezzy AI to work together to help ensure reviews are only sent for positive guest experiences.
Rezzy is something we care deeply about here at OwnerRez. She is a bit like our new baby, and we are constantly working to make her smarter and more capable. More exciting improvements and enhancements are already on the way, and we look forward to continuing to grow what Rezzy can do for you.
If you have any questions, feel free to reply to this email, and our team will get back to you as soon as possible.
-The OwnerRez Team