SafeGuest

SafeGuest is on a mission to give every host peace of mind, offering modern protection that fits the fast-paced world of short-term rentals.

• Steps for integration
• OwnerRez
  • Email Template
  • Trigger
  • View Custom Verification Fields
• What Data is Transmitted

Steps for integration

1. Create your SafeGuest Account

• Go to https://app.safeguest.ai
• Fill in the required information on the sign-up form
• Accept terms: “I accept SafeGuest’s terms of use and privacy policy”
• Click the Create an account button

2. Verify Your Email Address

• Check your inbox: Locate the verification email sent by SafeGuest. 
• Open the email and click the Confirm Email button (or link) to complete registration.
• You will be redirected to a success page confirming your email has been verified. 
  • Click the Continue button to proceed.

3. Select OwnerRez During Onboarding

• Once you click continue from the email success page, you will be taken to the SafeGuest onboarding screen.
• Select OwnerRez from the list of available integrations.
• Proceed: Click the Continue button to move forward with the setup.

4. Log In and Authorize OwnerRez

• Log in to OwnerRez: You'll be prompted to sign in unless you're already logged in, in which case this step will be skipped automatically.
• Review permissions: Approve the connection between SafeGuest and your OwnerRez account.
• Click the Authorize SafeGuest button to authorize the integration.

5. Complete the setup banner steps

In SafeGuest, navigate to Settings > Profile Details, and update.

6. Navigate to: High Risk Bookings Page

Add the email address(es) that will receive notifications for high-risk bookings.

7. Configure Currency and Deposit Settings

• Navigate to the Currency tab within your SafeGuest account settings.
• Select your account currency from the available options. 
• Set a default deposit amount. The waiver amount is calculated automatically.
• Save your settings.

8. White-Label: Add your Company Logo and Brand Colors

9.  Verify Your Properties in SafeGuest

• Go back to the browser tab with your SafeGuest dashboard. 
• Click on the Properties page from the main menu.
• Check that the listings you just enabled in OwnerRez are now visible. 
• Wait if needed: synchronization usually takes less than 1 minute to complete.

10. Verify Your Bookings

• Open the Bookings page: Click on Bookings in the navigation menu
• Review upcoming bookings
• View booking details: Click the Eye icon next to a booking to open and review details

11. Verify & Review

• Wait for the guest to complete verification: Once the guest has successfully completed the SafeGuest verification process, additional information will become available within the booking details
• Review the guest’s Arrival Briefing to access relevant booking and stay information
• Review the guest’s Risk Score to better assess potential booking risks
• Read the AI-generated Summary for an overview of the guest verification results
• View booking details: Click the Eye icon next to a booking to open and review details

OwnerRez Tasks

Email Template

In OwnerRez, create an email template (Settings > Templates > Email tab > click the Create Email Template button > select the "Booking" option). Copy and paste the following values into your new email template.

Name:

Verify with SafeGuest

{MYCOFULL}

{MYEMAIL}

{CFULL}

{CEMAIL}

Subject:

Verify your identity with SafeGuest

Body:

Hi {CFIRST},

{MYFIRST} verifies every guest before sharing check-in details — their standard policy for all bookings, on every platform.

Your stay at {PNAME}, {BARR} – {BDEP}: under 2 minutes with your government photo ID (passport, residence card, driver's license, or any govt photo ID card).

Complete it here:
 {BXRESERVATIONVERIFICATIONLINK}

🎥 The ID photo + selfie step trips most people up — 30-sec demo:
 https://www.youtube.com/watch?v=DzsknGhpZkU

Booking reference: {BID} · booked via {BSOURCE}. Your host is happy to confirm this step — message them anytime.

Your ID is encrypted and used only to verify your identity.

Save and Preview.

Trigger

Create a trigger to send your email message by navigating to Settings > Messaging > Triggers > and clicking + Create Trigger to pull up the new trigger screen.

Type:

Scheduled

Event: 

Minutes After > Booking is created > 10 minutes after

Conditions:

Email Address on File is One Of > Has Real Email Address

Action:

Verify with SafeGuest Email Template

View Custom Verification Fields

• Select a booking: Open the booking you want to review
• Open Custom Fields: Click the Custom Fields tab.
• Review verification data: View the risk level, verification link, and related details.

Congrats! Your Setup is now complete.