Subject
Booking.com surcharge calculation fix
Body
Hey [first name]!
We recently identified and fixed an issue affecting a small number of properties using Booking.com with Limited (Rates & Availability) sync.
For affected properties, certain percentage-based or per-night surcharges that were being sent separately to Booking.com were also being included in the nightly rate sent by OwnerRez. This could result in those surcharges effectively being charged twice on Booking.com bookings.
What we fixed
OwnerRez now correctly excludes these surcharges from the nightly rate when they are already being sent separately to Booking.com.
As a result, you may notice that the base nightly rates OwnerRez sends to Booking.com are lower than they were previously. This is expected; the applicable surcharge will continue to be sent separately and should no longer be included in the nightly rate.
What you should do
We recommend reviewing your recent Booking.com bookings and your current rates on Booking.com to confirm everything looks correct. You may also want to review affected past bookings to determine whether any guests were overcharged and whether a refund or adjustment is appropriate.
This issue only affected certain surcharge configurations on properties using Booking.com Limited sync. Other Booking.com sync configurations and surcharges that were not included in the nightly rate were not affected.
If you have any questions, please respond to this email, and our team would be happy to help!
-The OwnerRez Team