Update September 16, 2026

Enhancements

  • Add support for host-initiated cancellation of Homes & Villas by Marriott Bonvoy reservations through OwnerRez
  • Rezzy AI
    • Improve directive handling for voice and tone, greetings, reply decisions, timing, and refined style validation
    • Extend the style validator to detect more variations of timing promises

Tweaks

  • Improve Homes & Villas by Marriott Bonvoy channel integration connection performance

Bug Fixes

  • Prevent Rezzy AI from withdrawing genuine tasks when replies promise follow-up actions
  • Restore Ask Rezzy light grey background, border, and black pointer
  • Prevent Vrbo channel integration booking merge failures when connecting
  • Ensure quotes and bookings correctly pre-fill the guest information
  • Prevent Vrbo and Airbnb merge failures for canceled reservations with overlapping dates
  • Exclude Vrbo damage protection premiums from the host's payout totals
  • Prevent Google Vacation Rentals sync failures when multiple extra-person fees are configured
  • Fix cancellation for Airbnb bookings that have been unlinked from the channel calendar
  • Prevent duplicate messages from appearing in long inbox threads
  • Fix incorrect in-app grid page numbers
  • Ensure property lead times and other booking rules are enforced for owner portal owner bookings
  • Retry scheduled payment failures due to transient reasons
  • Fix overlapping logo and header text in Ask Rezzy on mobile portrait mode
  • Ensure Stripe processing fees are processed correctly
  • Fix surcharge conflict validation to allow fees with mutually exclusive booking types
  • Ensure PayPal bookings with signed rental agreement, fields, add-ons/discounts, and confirmation emails are completed correctly
  • Prevent QuickBooks owner payout sync failures from rolling back successful payouts in the same batch
  • Ensure channel integration imports loads quickly and saves reliably, regardless of the number of properties or listings
  • Remove Airbnb's retired Super Strict 30 and 60 cancellation policies, allowing hosts to select Firm or Strict
  • Prevent adding gym equipment property amenity when the fitness center property location is selected
  • Preserve manually-entered payments and fees when re-merging Airbnb transactions
  • Prevent Rezzy AI refusal to avoid repeating restricted SMS categories
  • Use owner name for Booking.com channel integration when brand contact name is blank
  • Improve Airbnb cancellation policy error messages to show rejection reasons
  • Ensure Vrbo channel integration includes calendars and rates when Going Live