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Action needed: Please verify a discount setting on your account
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Hey [first name]!
We recently found and fixed a bug in the discount editor that may have affected one or more of your promo code discounts.
What happened:
If you opened an existing promo code discount for editing and clicked on the "Applied" heading (even without selecting anything), the system could silently switch the discount from "Promo Code" mode to "Automatic" mode and remove the code. If you saved after that happened, the discount would have started applying automatically to all matching bookings instead of only when a guest entered the code.
Our records show that a discount on your account was changed in this way. Because this was also a setting you could have changed intentionally, we cannot tell whether the change was deliberate or caused by an accidental click. Please check the affected discounts to ensure they are set correctly.
What to do:
1. Go to Settings > Discounts
2. Check that each discount's mode (Promo Code vs. Automatic) and code match what you expect
3. If a discount was unintentionally switched to Automatic, select Promo Code and re-enter the appropriate code.
4. If it's a percent-of-rent discount, double check the Amount Type setting after re-saving
We're sorry for any confusion this may have caused. Reply to this email if you'd like help reviewing or restoring a discount, and we'll be glad to assist.
-The OwnerRez Team