Localbird allows OwnerRez hosts to offer concierge services to their guests for local experiences, such as private chefs, spa services, transportation, rental gear, and local activities, and offers commissions to hosts for booked experiences.
Sync your OwnerRez properties and reservations, and send automated guest messages — all from Localbird. Connecting OwnerRez lets Localbird automatically import your properties, reservations, and guests, and send automated guest messages into each guest’s existing OwnerRez conversation on the channel they booked through. The connection is secure and one-time — you authorize it through OwnerRez, and Localbird never sees your OwnerRez password. You can disconnect anytime.
- Steps for Integration
- Set up your Guest Messages
- Your Synced Properties
- Disconnecting
- FAQs
- What Data is Transmitted
Steps for Integration
Choose OwnerRez and select Connect your PMS.
In the Localbird Host app, open PMS, select OwnerRez, and click Connect your PMS.
Sign in to OwnerRez.
You’re taken to OwnerRez. Log in with your OwnerRez email and password. If OwnerRez asks for a two-factor code, enter it to continue.
Authorize Localbird.
Review the access request and click Authorize Localbird to let OwnerRez securely share your data.
Set up your Guest Messages
As soon as you connect, Localbird takes you straight to your first page to set up guest messages.
Review your automated messages.
Localbird pre-fills a series of messages tied to the booking lifecycle — on booking, before check-in, at check-in, and after check-in. Review the wording and timing, and edit anything you like. Each message posts into the guest’s existing OwnerRez conversation on the channel they booked through.
Link the properties that should send these messages.
On the same page, choose which OwnerRez properties this set of messages applies to, then Save.
Publish to go live.
Click Publish — Localbird then sends the messages to guests on schedule.
Your Synced Properties
Your OwnerRez connection shows Connected on the PMS dashboard, with your properties and reservations synced. New and changed bookings appear in near-real-time.
Every synced property is listed under PMS → Properties, with its linked page and status.
Disconnecting
In OwnerRez, navigate to Settings > Advanced Tools > Connected Apps and disconnect Localbird. This removes Localbird’s access and stops all syncing and messaging. Nothing in your OwnerRez account is changed or deleted.
FAQs
- Does Localbird change my bookings, rates, or availability? No. It only reads them and sends the guest messages you set up.
- Do I share my OwnerRez password? No — you authorize through OwnerRez.
- How fast do new bookings appear? Near-real-time, with a periodic full sync as backup.
- Can I reconnect? Yes, anytime from the PMS dashboard.
What Data is Transmitted
- Imports your properties from OwnerRez.
- Imports your reservations and keeps them up to date automatically.
- Imports your guests and their contact details.
- Keeps guest conversations in sync so replies stay in one thread.
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Sends automated guest messages (on booking, before check-in, at check-in, after check-in) at times you choose.
Localbird never changes your bookings, rates, availability, or listings — it only reads that information and sends the guest messages you set up.