Claude

Model Context Protocol (MCP) is a standard that allows AI assistants, such as Claude, to securely connect to your OwnerRez account and turn everyday questions about your vacation rental business into answers, analysis, dashboards, and files using the data already in your OwnerRez account. For more information, see our MCP Overview support article.

When you connect to the OwnerRez MCP, Claude can read your account data, including bookings, properties, guests, messages, rates, and calendars, answer questions about it, and make changes when you ask. You can ask for occupancy summaries, upcoming arrivals, or guest details in plain language instead of running reports or searching screens yourself.

Claude can also make changes through the OwnerRez API, such as editing a booking, changing rates, or sending a guest message. See Control What Claude Can Change to choose whether Claude asks first. Use of and connection to the OwnerRez MCP are limited to OwnerRez account owners and Team Access Full Admin Staff members.

You remain in control of the connection and can disconnect it at any time in Claude under Customize > Connectors.

• Steps for Integration
• Control What Claude Can Change
• Example Prompts
• Types of Data Transmitted

Steps for Integration

Add a custom connector to Claude and include the OwnerRez MCP URL https://api.ownerrez.com/mcp to connect to your OwnerRez account. Learn more about Claude Connectors by watching Getting started with connectors in Claude.

In Claude, click on the + > Connectors >  Browse or Manage Connectors.

Add a custom connector by clicking the + Add button, then Add Custom Connector.

Add the name of your Custom Connector, and enter the OwnerRez MCP URLhttps://api.ownerrez.com/mcp, then click Continue.

Claude AI will auto-detect how to sign in and add the connection.

Scroll down and click Add.

Click the "Connect" button to connect to your OwnerRez account.

After clicking connect, the browser redirects to OwnerRez, where you get the standard OwnerRez login screen. After logging in to OwnerRez, you will see the authorization to connect your account to Claude. Choose the access to grant: Full read and write is selected by default, so Claude can answer questions and make changes. Choose Read-only (GET requests only) if you want Claude to answer questions without making changes.

Control What Claude Can Change

Claude can read your data and make changes through the OwnerRez API. You decide whether it asks first. In Claude, go to Customize > Connectors, select your OwnerRez connector, and set its Tool permissions:

• Always allow: Claude uses these tools without asking. We recommend this for the read-only tools.
• Needs approval: Claude asks you before each use. We recommend this for the write/delete tools, so Claude asks before every change.
• Blocked: Claude cannot use these tools. Block the write/delete tools to stop Claude from making any changes.

When Claude asks for approval in a chat, Allow once approves that one request, and Always allow stops asking for that tool.

To change the access you granted, go to Settings > Connected Apps in OwnerRez, open the Claude connection, set Access level, and click Save. The change applies right away in either direction, with no need to reconnect. Read-only (GET requests only) blocks changes whatever Claude's settings say.

Example Prompts

A prompt is the question or request you type into Claude, in plain language. The more specific you are about properties, dates, and what you want back, the more useful the answer will be.

Some examples of prompts you can use in Claude include the following.

Daily operations

• "What check-ins and check-outs do I have this week, by property?"
• "Which bookings have a balance due in the next 14 days?"
• "Do I have any inquiries or quotes that haven't turned into bookings yet?"
• "Show me every stay at a specific property in October with guest names and totals."

Business analysis

• "Compare occupancy for each property this summer vs. last summer."
• "What was my average nightly rate by channel for Q3?"
• "Which property earned the most this year, and which earned the least?"
• "How far in advance do guests book, and is it different for direct vs. OTA bookings?"
• "Where are my biggest availability gaps in the next 60 days?"
• "How many repeat guests did I have this year, and which properties do they come back to?"

Visualizations

• "Make a bar chart of this year's monthly revenue, split by property."
• "Chart weekly occupancy for Mountain View Chalet from June through September."
• "Show a pie chart of this year's bookings by channel."

Data export

• "Export this year's bookings to a spreadsheet with arrival, departure, guest, channel, and total."
• "Give me a CSV of repeat guests with stay count and last stay date."

Reviews and guests

• "Summarize a specific property's reviews from the last 90 days. What comes up most?"
• "Which properties have reviews mentioning cleanliness or check-in problems?"

Prompting tips (vague vs. specific)

• Vague: "How's business?" Better: "Compare revenue and booked nights for all properties, September 2026 vs. September 2025."
• Vague: "Show me bookings." Better: "List confirmed bookings arriving in the next 30 days, sorted by arrival date."

See the Shaping and Exporting Your Data section of our MCP Overview support article for even more ideas and guidance.