Subject
We've corrected some of your Vrbo amenities. Please take a look.
Body
Hi [first name]!
We found and fixed an issue in how OwnerRez sent a few amenities to Vrbo. It affected your listing(s), and we want to let you know what we changed.
What happened
Vrbo handles a few amenities differently from the rest: smoke detector, carbon monoxide detector, towels, and linens. If one of these was left unchecked in OwnerRez, our sync told Vrbo the property didn't have it. Vrbo then showed guests a message like "Host has indicated there is no smoke detector on the property," even if Vrbo had already listed that amenity for your property. We've fixed the sync, so this can't happen again.
What we changed on your account
We put back the amenities our sync had overwritten. The listings at the bottom of this email are now marked as present in OwnerRez, and the correct information will go to Vrbo on your next sync.
Please double-check
We based these changes on what Vrbo showed before our sync overwrote it. If any of them is wrong for your property, please update it:
- Smoke Detector/Carbon Monoxide Detector
- Linens Provided/Towels Provided
Each of these amenities now has three options:
- Check (✓): Your property has it.
- Absent (✕): Your property doesn't have it. Vrbo will show guests that it isn't provided.
- Neither selected: OwnerRez sends nothing for that amenity, and Vrbo keeps what it already has.
To clear a choice, click the selected option again.
We're sorry for the trouble. If you have any questions, just reply to this email.
-The OwnerRez Team