Subject
Action needed: Update Seasons Using a Disabled Cancellation Policy
Body
Hi [first name]!
We're contacting you because one or more seasons in your OwnerRez account are still using a cancellation policy that has been disabled or deleted. This could cause new quotes and direct bookings to use outdated cancellation terms, so you'll need to review and update the affected seasons.
What happened?
Previously, when a cancellation policy was edited, disabled, or deleted, any season using that policy as its Direct Booking Policy continued referencing the old policy. As a result, new quotes and direct bookings with arrivals during those seasons could use outdated refund terms.
What we've fixed
We've fixed this issue so that future changes to cancellation policies will also update any seasons using them, just as they already update properties.
We have not automatically changed your existing seasons, since we want you to choose which cancellation policy should apply.
Action needed: Update your seasons
Please review and update the Seasons listed at the bottom of this email.
- Go to Settings > Pricing > Seasons and open each season listed above.
- Locate the Direct Booking Policy field. Disabled policies will now display "(disabled)" before their name, while deleted policies will display "(deleted)".
- Select an active cancellation policy, or choose "-- Select Policy --" to use the property's cancellation policy instead.
- Save the Season.
Important: Simply opening and saving a season without changing its Direct Booking Policy will not resolve the issue. You must select a new policy or choose the property's default policy.
Why this matters
Until these seasons are updated, new quotes and direct bookings with arrivals during those seasons will continue to use the outdated cancellation policy and its associated refund terms.
Existing bookings will retain the cancellation policy the guest originally agreed to. If you have open quotes that should use your updated cancellation policy, you can update them by going to Settings > Rules > Cancellation Policies > Batch Update, selecting Quotes only, and applying the update.
If you have any questions or need assistance updating your seasons, please contact our support team. We're happy to help!
-The OwnerRez Team
This is in regard to the following accounts/seasons:
[accounts and seasons]