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A Complete Guide to Airbnb’s New House Rules and Requests Policy
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Hi [first name]!
We’re excited to share that our Complete Guide to Airbnb’s New House Rules and Requests Policy in OwnerRez is now live! The full replay of today’s First Look webinar covering Airbnb’s latest policy changes and new OwnerRez features is also available.
What’s in the guide?
The guide explains what changed, who it affects, what to do, and where to start in OwnerRez.
It takes you through a nine-step audit, one listing at a time, covering everything from house rules, checkout requests, and rental agreements to guest information, security deposits, guest communication, and more. Each step explains what to review and how to make changes in your account, with practical examples and screenshots included throughout.
A free audit kit is included
Alongside the guide, you’ll find a free Airbnb House Rules Audit Kit with the full guide, a printable nine-step checklist, a spreadsheet to track every listing, five message templates, and a brief for your cleaners and co-hosts.
You can work through the audit manually or let ChatGPT or Claude help with the review. With the brand-new OwnerRez MCP, your AI assistant can read your properties, listings, and the messages you’ve actually sent Airbnb guests to help identify what needs to change. The Audit Kit includes two AI prompts and a Claude skill to help with this process.
Read the complete guide and download the free audit kit here.
Watch the First Look webinar replay
In today’s live webinar, we walked through the new settings and features available inside OwnerRez to help you comply with these updates. We also gave a live demonstration of how to use AI to audit your OwnerRez account and answered a number of questions live.
Watch the full webinar replay here.
Additional support resources
For more information on how we are updating and releasing new features for this policy change, please visit the following support articles:
There’s plenty more on the roadmap to help you stay in control of how you run your short-term rental business. We’ll continue updating the guide with the latest information we receive from Airbnb, and details on new OwnerRez features as they become available.
Thank you for choosing OwnerRez!
-The OwnerRez Team