Brickwise is an AI assistant for property managers. It answers guest and tenant calls and messages, and follows maintenance jobs through to completion.
When you connect OwnerRez, Brickwise imports your owners, properties, bookings and guests so it can answer questions with the right booking and property details. The connection is read-only.
Steps for Integration
You need a Brickwise account and an active OwnerRez account.
- Sign in to Brickwise
Sign up for or log in to your Brickwise account. - Select OwnerRez
Open Organization Settings and select OwnerRez from the CRM Integration dropdown. - Connect OwnerRez
Click Connect OwnerRez. - Approve access
Sign in to OwnerRez and approve access for Brickwise. - Run your first import
Back in Brickwise, click Manually Refresh CRM Sync, then click Sync All.
FAQ
How often does Brickwise sync with OwnerRez?
Brickwise syncs automatically every morning. You can also sync at any time with the Manually Refresh CRM Sync button in Organization Settings.
How do I disconnect Brickwise?
In Brickwise, open Organization Settings and click Delete Integration. Or in OwnerRez, remove Brickwise from your API settings. Brickwise disconnects automatically.
Brickwise says to reconnect OwnerRez. What do I do?
Access was removed or has expired. In Brickwise, open Organization Settings and connect OwnerRez again.
Why is a booking missing in Brickwise?
Brickwise imports properties before bookings. A booking for a property that is not yet in Brickwise is picked up on the next sync.
Why am I getting so many checkout reminders?
Brickwise treats every departure as a lease end date. If you do not need the reminders, switch off Vacancy emails and Lease renewal reminders in Organization Settings in Brickwise.
Support
Questions about Brickwise? Contact the Brickwise team at jamie@brickwiseai.com.
What Data is Transmitted
What Brickwise reads from OwnerRez
- Owners (Landlords in Brickwise): name, email, phone and active status.
- Properties (Property and unit in Brickwise): name, address, owner, bedrooms, bathrooms, living area and property type. Check-in and check-out times, maximum guests, pet rules and listing URL are saved as notes so the assistant can answer guest questions.
- Bookings (Leases in Brickwise): arrival, departure, booked date and property. Active bookings from the last 60 days onward. Blocks, quote holds and owner stays are skipped.
- Guests (Tenants in Brickwise): first and last name, default email and mobile phone, for guests on a synced booking.
Data flows one way, from OwnerRez to Brickwise, and syncs daily and on demand. Brickwise connects with OAuth and has read-only access. It never creates or changes anything in your OwnerRez account.
Bookings and guests are refreshed by the daily sync.