Experience the difference of "Elite".

Getting Started

Core Concepts

Channel Management




Communication History

OwnerRez APIs

Payment Processing

Property Management




Inquiry Available Response

Here's an inquiry available template based on an email provided courtesy of Victoria of smoky-mountains-cabin.com.

In the first interaction with the guest, she recommends laying out all of the ground-rules for the property to make sure the guest understands the expectations for a respectful stay. Change the details so they're to applicable to your situation.

If you've got multiple properties, you can use custom fields to make the links update automatically based on property. Here's an article about custom fields and email templates. (For other examples of email Templates, check out the Email Template Library - Overview.)

Remember, if you're copying a template from a non-OwnerRez system, you'll also have to update the various mail merge fields. 


Thank you for your inquiry about {PDISPNAME}



Thank you for your inquiry about {PDISPNAME}.

The dates you are inquiring about are available. Please see the information below about renting our property:

{PDISPNAME} is a private vacation home, rented out by owners (not a management company or an agent).
Minimum rental period is ??? nights or more depending on the time of year.
NO smoking ~ NO pets ~ NO house parties.
Must be at least {PMINAGE} years of age to rent, and be present during the entire stay (No third-party rentals). Minors under 18 can only stay with parent, legal guardian or responsible adult, and must never be left at the property unsupervised.
No occupancy above {PMAXGUESTS} persons (which includes adults and children ages 0 and up).
Security/Damage Deposit of {BSDAMT} is due to reserve the property; Balance will be due {QSPDAY} days prior to check-in date. For reservations made {QSPDAY} days or less prior to check-in date, the entire amount is due immediately.
Availability is real time and may change after this email is sent. Dates are not reserved in your name until deposit (or full balance) is paid and booking is accepted by us.
Deposit refunded within {PSDRL} days after check-out if there are no damages or excessive cleaning required (See the Rental Agreement for more details).
Rental Agreement signed by primary Guest and copy of valid photo ID are required if you decide to book.  If the required is not returned within 72 hours from booking acceptance, we reserve the right to cancel your booking and issue a refund.
Cancellation Policy: {PCANPOL}.
We strongly recommend obtaining Trip/Cancellation insurance for your trip if your stay is during [winter months], or if you are concerned about possible cancellation.
The exact address, driving directions and check-in instructions will be provided after balance is paid and a few days prior to check in.
Check-in is {PCHECKIN} and check out is {PCHECKOUT} unless pre-arranged otherwise with the Owner in advance. Late check-outs may be subject to docking of the deposit.
WIFI is available via satellite service (connection speed and availability is not guaranteed).

Once you've got the email template looking the way you'd like, don't forget to save it and then go set up your trigger for it!  😃